IT Application Support Specialist

Sheehan Family Companies•Kingston, MA

14h•Onsite

About The Position

Provide timely technical support for software applications, computer hardware, operating systems and deliver high-quality assistance to end users across the organization. Assist with training end users and contribute to technology initiatives that strengthen overall business operations. Support includes off hours availability and travel to remote sites.

Requirements

Bachelor’s degree required (College Transcripts required)
3 years of IT industry experience
Excellent customer support, communication and service skills
Experience with personal computers operating in Windows environment
Experience in consumer distribution systems, preferred
Excellent organizational skills
Working knowledge of Microsoft Suite & Google Workspace
Experience with hardware troubleshooting, mobile device management platforms, and Active Directory
Support includes off-hours accessibility on a rotating schedule
Overnight travel to remote sites as needed
Knowledgeable about emerging technologies and industry trends
Able to maintain a flexible work schedule, as needed
Familiarity with AI powered reporting tools and solutions

Responsibilities

Diagnose and resolve software issues, system errors, and general computer problems
Provide support for Company's Route Accounting System (VIP).
Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment.
Provide support for Sales Applications, Sales Reporting, Connect Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Install and perform minor repairs to hardware, software, or peripheral equipment
Understand servers and the components that make up the network. Maintain basic troubleshooting skills for server and network issues. Know when to contact network vendors or internal network support staff
Setup employees’ system access, email access and user security within software application
Assist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary
Must be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials
Train employees on the use of specific applications and technology tools.
Travel to remote sites to offer support, training and project leadership or assistance.
Maintain a professional and support driven disposition with end users, and strive to understand the end user's goals as well as the business and process goals