Application & IT Support Engineer

Lalamove•New York, NY

About The Position

Lalamove is hiring an Application & IT Support Engineer based in New York. This hands-on role focuses primarily on application support, with opportunities to contribute to development and support the day-to-day technology needs of the New York office. The engineer will work with end users and the broader technology team to troubleshoot issues, improve systems, and maintain the local technology environment. The role includes investigating application issues, troubleshooting errors, managing support requests, and coordinating escalations. It also involves contributing to application enhancements and bug fixes using Java, writing SQL queries, testing and debugging code, and participating in technical discussions. The engineer provides L1/L2 support for employee devices and workplace technology, manages user accounts and access, assists with onboarding and offboarding, supports routine system administration, maintains equipment inventory, and keeps technical documentation and knowledge resources current.

Requirements

1–3 years of experience in application support, technical support, software development, or a related technical role.
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience.
Working knowledge of Java or another object-oriented programming language.
Basic to intermediate SQL skills.
Strong troubleshooting skills and the ability to diagnose application and technical issues through resolution.
Familiarity with Windows and/or macOS environments.
Fundamental networking knowledge, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Strong communication skills and a user-focused approach to technical support.
Ability to prioritize across multiple technical needs.

Nice To Haves

Experience with networking or infrastructure.
Experience with ticketing or monitoring tools.
Experience with scripting and automation using Python, PowerShell, Bash, or similar technologies.

Responsibilities

Investigate application issues, troubleshoot errors, manage support requests, and coordinate escalations as needed.
Work directly with users to understand problems and identify effective solutions.
Contribute to application enhancements and bug fixes using Java.
Write SQL queries to support data and troubleshooting needs; test and debug code.
Participate in technical discussions about system improvements and application functionality.
Provide L1/L2 technical support for employee laptops, desktops, printers, operating systems, connectivity, and other workplace technology.
Support hardware setup and deployment for new and existing employees.
Manage user accounts, permissions, and access across company applications.
Support onboarding and offboarding while following company security and access standards.
Maintain office technology and equipment inventory and support routine system administration.
Keep technical documentation, SOPs, and knowledge resources up to date.