Application Support Engineer

Barclays•Jefferson, CO

3d•$80,000 - $120,000•Onsite

About The Position

The Application Support Engineer monitors and maintains critical banking technology infrastructure, resolves complex technical issues, and helps minimize disruption to operations. The role supports the stability, continuity, and availability of key applications by responding to incidents and escalated user queries, tracking issues throughout their lifecycle, and managing the handover of changes into production. It also includes developing the support model and service offering, maintaining a knowledge base, and working with stakeholders and other teams to resolve problems and improve service.

Requirements

Practical experience with Linux/Unix (Shell), Microsoft Windows, and cloud platforms such as Amazon Web Services and OpenShift.
Experience with databases including Oracle, PostgreSQL, and SQL Server.
Experience with observability and monitoring tools such as Cisco AppDynamics and Elastic Kibana, and basic APM values.
Coding and scripting skills using Python, Shell scripting, PowerShell, and basic JavaScript.
Understanding of and ability to support multi-platform service architectures.
In-depth technical knowledge and experience in the assigned area of expertise.
Thorough understanding of the underlying principles and concepts within the area of expertise.
Ability to analyze factual information carefully, identify and select solutions using technical experience, and resolve problems guided by precedents.
Ability to assess and respond to priority scenarios and competing priorities.
Ability to take ownership of risk, strengthen controls, and work in accordance with relevant policies, procedures, rules, regulations, and codes of conduct.
Effective communication and collaboration skills, including communicating complex or sensitive information and working across teams.
Ability to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset of Empower, Challenge, and Drive.

Nice To Haves

Familiarity with automation tools such as Ansible, IBM Tivoli Workload Scheduler, and Autosys.
Strong analytical and problem-solving skills, including identifying recovery paths during incidents.
Ability to collaborate effectively across wider teams to drive resolution.
Flexibility to adapt to evolving technologies and operational demands.

Responsibilities

Provide technical support for service management and resolve complex issues for assigned clients.
Develop the support model and service offering to improve service for customers and stakeholders.
Perform preventative maintenance on hardware and software, and use monitoring tools and metrics to identify and address potential issues.
Maintain detailed documentation of resolved cases in a knowledge base for future reference, self-service, and knowledge sharing.
Analyze system logs, error messages, and user reports to identify root causes of hardware, software, and network issues; resolve them through hardware repair or replacement, software reinstallation, or configuration changes.
Contribute to automation, monitoring enhancements, capacity management, resiliency, business continuity management, front-office-specific support, and stakeholder management.
Identify and remediate potential service-impacting risks and issues, or raise them through appropriate processes.
Proactively assess support activities and implement automation where appropriate to maintain stability and improve efficiency.
Tune monitoring tools, thresholds, and alerts so issues are identified when they occur.
Respond to incidents and escalated user queries, monitor and track issues throughout their lifecycle, and support the handover of changes into production.
Take responsibility for operational outcomes, risk management, controls, and compliance with relevant rules, regulations, and codes of conduct.
Collaborate with other functions and business areas, advise and influence decisions within the area of expertise, and communicate complex or sensitive information to stakeholders.
Depending on whether the role has leadership responsibilities, supervise and develop a team, allocate work, and coordinate resources, or develop technical expertise and act as an advisor.