Associate, Application Support Engineer

Santander • Quincy, MA

3d • $82,500 - $145,000 • Hybrid

About The Position

Santander is seeking an Associate, Application Support Engineer for its Application Support Engineering team. The team supports application deployment, production and lower environments, incident resolution, stability, and maintenance for SC Originations and Servicing. The role supports production and more than 30 lower environments, with the environment count growing to accommodate new business requests and a continuing backlog of requests. The position is hybrid and based at one of Santander’s Dallas, Texas; Miami, Florida; State Street/Quincy, Massachusetts; or Madison Avenue, New York offices.

The engineer supports critical production applications, addresses production and nonproduction issues, and handles deployment, release, infrastructure, and application stability work. The role bridges development and operations, works with developers and reliability teams on root-cause analysis and service improvements, and coordinates with stakeholders, business teams, vendors, and technical support groups. It also contributes to software delivery efficiency, infrastructure upgrades, technical documentation, and service performance reporting.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or an equivalent field, or equivalent work experience.
• 5–9 years of experience supporting web-based applications using relevant technology architectures.
• Knowledge of end-to-end systems development life cycles, including waterfall, iterative, and other modern software development approaches.
• Solid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments, and data center operations.
• Excellent customer service skills and ability to build high customer satisfaction with internal and external customers.
• Ability to communicate effectively with technical and non-technical individuals.
• Ability to collaborate and perform in a dynamic environment focused on continuous improvement.
• Willingness to share relevant technical or industry knowledge and expertise with others.
• Excellent problem-solving, teamwork, and time-management skills.
• Resourcefulness and proactivity in gathering information and sharing ideas.
• Hands-on experience diagnosing problems and applying creative problem-solving skills.
• Ability to thrive in a fast-paced environment, learn rapidly, and master diverse technologies and techniques.
• Ability to independently manage multiple tasks and client commitments concurrently.
• Strong attention to detail.
• Self-motivation and professionalism, with the ability to lead and take ownership and responsibility.
• Ability to engage in technical conversations with various technical support groups.
• Legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience with PowerShell, C# automation, Splunk, Dynatrace, APIGee, TFS/Azure DevOps, Windows Server, Linux Server, or Microsoft Office.

Responsibilities

• Support critical production applications and respond to and address production issues.
• Troubleshoot production and nonproduction environments related to code deployment and application releases.
• Address major incidents, critical application system issues, and application stability within the Operations work stream.
• Monitor and address requests in the ASE ServiceNow queue concerning nonproduction deployment, research, investigation, and troubleshooting.
• Perform regular daily maintenance at the beginning and end of the shift.
• Address issues identified through daily maintenance or automation results.
• Collaborate with developers to ensure solutions meet non-functional requirements, including availability, performance, security, and maintainability.
• Use Windows Server and Linux operating system troubleshooting to determine root causes of system issues.
• Bridge development and operations by applying a software engineering mindset to systems support and administration.
• Improve efficiencies within the software delivery pipeline.
• Investigate and resolve server infrastructure issues or determine their root causes.
• Perform impact analysis and drive root remediation across application and infrastructure tiers through real-time and offline triage; engage vendors as required.
• Provide technical oversight and execute infrastructure upgrade activities.
• Create clear, understandable technical documentation.
• Maintain working relationships with stakeholders, business teams, incident and problem managers, and technical support and development teams.
• Deliver metrics for key performance reporting and work with the performance and reliability team on continual service improvement.
• Work with development and application reliability teams to ensure root-cause analysis is performed, workarounds and known errors are documented, and incident lessons are applied to prevent recurrence.
• Perform other duties as assigned.

Benefits

• Competitive rewards package designed to support employees, their families, and well-being; specific benefits are referenced in the Santander Benefits 2026 guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level