Application Support Engineering Associate
About The Position
The Application Support Engineering Associate supports the reliability, resiliency, and operational excellence of DTCC’s Institutional Trade Processing (ITP) platforms for global cross-border equity and debt trade processing and settlement. Applying Site Reliability Engineering (SRE) principles, the role helps improve stability and availability across distributed systems, cloud technologies, OpenShift Container Platform (OCP), and enterprise messaging platforms. The position supports a portfolio of more than 40 mission-critical applications and works with globally distributed teams across application development, infrastructure, network, cloud, and operations to provide production support, resolve incidents, and modernize services. The role also contributes to automation, monitoring and observability improvements, disaster recovery and resilience, release readiness, documentation, audit evidence, and operational controls. It partners with technology and business stakeholders to reduce operational risk, improve service reliability, and ensure processes align with security, risk, compliance, and business continuity requirements.
Requirements
- Minimum of 4 years of related experience.
- Strong understanding of Site Reliability Engineering principles, including reliability, observability, automation, and incident prevention.
- Experience supporting distributed systems and enterprise-scale applications.
- Experience with AWS or cloud-based environments.
- Understanding of messaging systems, middleware, networking, or integration platforms such as IBM MQ, Kafka, or IIB.
- Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.
- Scripting or programming experience using Python or similar languages.
- Strong problem-solving skills focused on operational excellence, automation, and continuous improvement.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Knowledge of financial services, securities processing, or capital markets environments.
- Exposure to mainframe environments, including batch processing, job monitoring, and JCL.
- Experience supporting Kafka-based applications and event-driven architectures.
- Exposure to AI-driven automation or operational efficiency initiatives in production support environments.
- Understanding of enterprise integration and distributed processing platforms.
- Knowledge or experience with Java/J2EE, Oracle, SQL, DB2, IBM MQ, Kafka, Splunk, Grafana, AutoSys, ServiceNow, ITIL processes, and Linux/Unix.
Responsibilities
- Monitor application and platform health, proactively identify reliability risks, and resolve issues.
- Lead incident response, troubleshooting, and root cause analysis for critical production issues.
- Drive preventative actions and service improvements to reduce recurring incidents and improve stability.
- Assess business impact and coordinate resolution across technology and business teams.
- Ensure application availability, performance, and resiliency across production environments.
- Execute application recovery, failover, restart, and availability management procedures.
- Support critical processing schedules and operational commitments.
- Maintain current, audit-ready support runbooks, knowledge articles, SOPs, troubleshooting guides, escalation paths, and SME contact information.
- Support application releases, vendor upgrades, and production deployments; validate readiness and deployment outcomes.
- Partner with development teams to improve release quality and operational readiness.
- Execute disaster recovery procedures during planned tests and unplanned events; maintain DR scripts, recovery documentation, and audit evidence.
- Participate in resilience, recovery, and disaster recovery exercises and testing.
- Identify and implement automation opportunities and enhance monitoring, observability, alerting, and support tooling.
- Drive continuous improvement using SRE and operational best practices.
- Partner with Application Development, Infrastructure, Database, Cloud, Security, and Product teams to ensure service reliability.
- Serve as a key stakeholder during major incidents, change events, and operational reviews; build relationships across global teams to advance operational excellence.
- Support audits, control testing, and evidence collection; align operational processes with security, risk, compliance, business continuity, and regulatory requirements.
- Maintain strong control practices that support DTCC’s operational resilience objectives.
Benefits
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension / Retirement benefits.
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support physical, financial, and emotional well-being.
- Flexible/hybrid work model of 3 days onsite and 2 days remote.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
