Application Support Engineering Associate

DTCC • Jersey City, NJ

4d • Hybrid

About The Position

The Application Support Engineering Associate supports the reliability, resiliency, and operational excellence of DTCC’s Institutional Trade Processing (ITP) platforms for global cross-border equity and debt trade processing and settlement. Applying Site Reliability Engineering (SRE) principles, the role supports a portfolio of more than 40 mission-critical applications across distributed systems, cloud technologies, OpenShift Container Platform, and enterprise messaging platforms. The position works with globally distributed Application Development, Infrastructure, Network, Cloud, Operations, Database, Security, and Product teams to provide production support, resolve incidents, reduce operational risk, improve availability, automate manual processes, and modernize services.

The role also supports releases and production deployments, disaster recovery and resilience exercises, business continuity and audit requirements, and ongoing improvements to monitoring, observability, alerting, documentation, and operational processes. DTCC offers a flexible/hybrid model with three days onsite and two days remote; onsite days include Tuesdays and Wednesdays, with a third day determined by the team or employee.

Requirements

• Minimum of 4 years of related experience.
• Bachelor’s degree preferred or equivalent experience.
• Experience or knowledge involving Java/J2EE, Oracle, SQL, DB2, IBM MQ, Kafka, Splunk, Grafana, AutoSys, ServiceNow, ITIL processes, Linux/Unix, and AWS or cloud-based environments.
• Strong understanding of SRE principles, including reliability, observability, automation, and incident prevention.
• Experience supporting distributed systems and enterprise-scale applications.
• Understanding of messaging systems, middleware, networking, or integration platforms such as IBM MQ, Kafka, or IIB.
• Scripting or programming experience using Python or similar languages.
• Strong problem-solving skills focused on operational excellence, automation, and continuous improvement.

Nice To Haves

• Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.
• Knowledge of financial services, securities processing, or capital markets environments.
• Exposure to mainframe environments, including batch processing, job monitoring, and JCL.
• Experience supporting Kafka-based applications and event-driven architectures.
• Exposure to AI-driven automation or operational efficiency initiatives in production support environments.
• Understanding of enterprise integration and distributed processing platforms.

Responsibilities

• Monitor application and platform health and proactively identify and resolve reliability risks.
• Lead incident response, troubleshooting, and root cause analysis for critical production issues.
• Drive preventative actions and service improvements to reduce recurring incidents and improve system stability.
• Assess business impact and coordinate resolution efforts across technology and business teams.
• Ensure application availability, performance, and resiliency across production environments.
• Execute application recovery, failover, restart, and availability management procedures.
• Support critical processing schedules and operational commitments.
• Maintain current, audit-ready support runbooks, knowledge articles, standard operating procedures, and troubleshooting guides; establish escalation paths and subject-matter expert contact information.
• Support application releases, vendor upgrades, and production deployments; validate implementation readiness and deployment outcomes.
• Partner with development teams to improve release quality and operational readiness.
• Execute disaster recovery procedures during planned tests and unplanned events; maintain recovery scripts and evidence for business continuity and audit compliance.
• Participate in resilience and recovery exercises, including disaster recovery testing.
• Identify and implement automation opportunities and enhance monitoring, observability, alerting, and support tooling.
• Drive continuous improvement using SRE and operational best practices.
• Partner with Application Development, Infrastructure, Database, Cloud, Security, and Product teams to ensure service reliability.
• Serve as a key stakeholder during major incidents, change events, and operational reviews; build relationships across global teams to drive operational excellence and service improvements.
• Support audits, control testing, and evidence collection; ensure operational processes align with security, risk, and compliance requirements and maintain control practices supporting operational resilience.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off and personal/family care, and other leaves of absence to support physical, financial, and emotional well-being.
• Flexible/hybrid work model with three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level