Application & IT Support Engineer

Lalamove•New York, NY

6d•$70,000 - $90,000•Onsite

About The Position

Lalamove is seeking an Application & IT Support Engineer based in New York. This hands-on role focuses primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of the New York office. The engineer will work closely with end users and the broader technology team to troubleshoot issues, improve systems, and keep the local technology environment running smoothly. The role spans application support, software enhancements and bug fixes, employee IT support, user and access management, and IT operations and documentation. It offers the opportunity to work with local and global teams in a fast-moving environment where technology directly supports daily operations.

Requirements

1–3 years of experience in application support, technical support, software development, or a related technical role.
Working knowledge of Java or another object-oriented programming language.
Basic to intermediate SQL skills.
Strong troubleshooting skills and the ability to diagnose application and technical issues through resolution.
Familiarity with Windows and/or macOS environments.
Understanding of fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Strong communication skills and a user-focused approach to technical support.
Ability to prioritize across multiple technical needs.

Nice To Haves

Experience with networking or infrastructure.
Experience with ticketing or monitoring tools.
Experience with scripting and automation using Python, PowerShell, Bash, or similar technologies.
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field is preferred; equivalent practical experience is also accepted.

Responsibilities

Investigate application issues, troubleshoot errors, manage support requests, and coordinate escalations as needed.
Work directly with users to understand problems and identify effective solutions.
Contribute to application enhancements and bug fixes using Java.
Write SQL queries to support data and troubleshooting needs; test and debug code; and participate in technical discussions about system improvements and application functionality.
Provide L1/L2 technical support for employee laptops, desktops, printers, operating systems, connectivity, and other workplace technology.
Support hardware setup and deployment for new and existing employees.
Manage user accounts, permissions, and access across company applications.
Support onboarding and offboarding while following company security and access standards.
Maintain the office technology and equipment inventory and support routine system administration.
Keep technical documentation, SOPs, and knowledge resources up to date.