IT Application Administrator

DOCTORS HEALTHCARE PLANS, INC.•Coral Gables, FL

About The Position

The Application Administrator is responsible for administering, maintaining, supporting, and optimizing healthcare applications used by Doctors HealthCare Plans. The position ensures that applications operate efficiently and securely and comply with organizational, regulatory, and business requirements. The administrator works with internal departments and vendors to troubleshoot issues, implement system enhancements, manage user access, and support application performance. The role also supports end users through advice and training, maintains application documentation and procedures, and helps ensure that applications meet relevant regulatory requirements, including HIPAA. The description notes that duties are general and not necessarily all-inclusive or specific to any individual team member.

Requirements

Understand the workflow and process requirements of the business units that use each application.
Provide outstanding customer service.
Have subject matter expertise in supporting, maintaining, and administering complex applications.
Have strong problem-solving and analytical skills, including complex troubleshooting methods.
Have excellent verbal and written communication skills.
Be self-motivated, able to work independently, and able to take initiative.
Be able to multitask in a fast-paced environment.
Have planning, organizing, and project management skills.
Have experience or capability in healthcare application administration.
Have knowledge of role-based security and user access management.
Have knowledge of application testing and change management.
Have knowledge of audit logging and IT security controls.

Nice To Haves

Training skills are highly desirable.

Responsibilities

Create and maintain user accounts and access according to security roles.
Monitor application performance and availability; document and analyze problems.
Work with IT and application vendors to tune applications and troubleshoot problems.
Develop and execute test plans to verify the logic of new or modified applications.
Maintain system documentation, policies, and procedures.
Plan, coordinate, test, and communicate changes, upgrades, maintenance schedules, and new services with IT.
Review vendor release notes, assess implications of upgrades and new versions, and advise end users.
Ensure appropriate controls and audit logs are in place and reviewed.
Provide advice and training to end users.
Review governing regulations, including HIPAA, to help ensure supported applications are compliant.
Apply and promote IT security best practices across supported applications.
Maintain current knowledge of relevant technologies and business needs.