Application Administrator

Superior Court of California County of Los Angeles•Los Angeles, CA

5d•Hybrid

About The Position

The Application Administrator configures, maintains, and supports the organization’s enterprise-level software applications, ensuring that business processes are supported by disciplined configuration management, responsive user provisioning, and diligent troubleshooting. The role assists with system testing, monitors application health, and works with senior staff, internal teams, and external partners to help protect the confidentiality, integrity, and availability of critical systems. It also supports users, documents test results, follows established procedures, builds knowledge of supported applications, and contributes to continuous improvement under senior leadership’s guidance. The position may be eligible for full or partial telework after an initial training period, contingent upon the needs of the Court. The Court describes its workforce offerings as including job stability, work-life balance, generous pay and benefits, a public-sector pension, and Court-matched 401K/457 individual savings plans.

Requirements

Meet one of the following experience and education options by the bulletin’s final filing date: Option I—5 or more years of applications administration experience, including specific experience with the type of system being administered; Option II—an associate’s degree in information technology, computer science, management information systems, or a related field, and 3 or more years of applications administration experience, including specific experience with the type of system being administered; Option III—a bachelor’s degree in information technology, computer science, management information systems, or a related field, and 1 or more years of applications administration experience, including specific experience with the type of system being administered.
For options requiring education credentials, attach the required documentation to the application.
Experience credit is calculated based on a 40-hour workweek; part-time experience is credited on a pro rata basis, and overtime does not count toward additional experience credit.

Nice To Haves

Experience supporting or using business software applications, such as through help desk, IT support, internship, or power-user roles.
Ability to troubleshoot problems logically and step by step, and clearly document the steps taken and results.
Experience handling customer requests or support tickets using a ticketing or tracking system.
Strong communication skills and willingness to learn new systems, with the ability to work effectively with users, vendors, and technical teams.

Responsibilities

Configure enterprise-level software applications to support business processes under senior staff guidance, and implement configuration changes based on customer feedback or changes in business practices.
Create, update, and deactivate user accounts according to established procedures, assigning only the roles and permissions needed for job functions.
Respond to user-reported application issues by gathering information, troubleshooting routine problems, resolving issues, escalating complex matters to senior staff, and creating or updating support cases for vendors or internal teams.
Assist in developing test cases and scenarios, participate in testing new releases, document results and defects, and help maintain training aids and user documentation.
Monitor application health using established tools and procedures, identify processing errors, resolve routine errors, and escalate other errors to senior staff.
Complete assigned work accurately and on time, follow instructions from senior staff and supervisors, and build knowledge of supported applications through training and on-the-job learning.
Follow established policies and procedures and coordinate with internal and external partners to protect application and data confidentiality, integrity, and availability.