IT Application Administrator

Doctors Healthcare Plans•Miami, FL

About The Position

The Application Administrator is responsible for administering, maintaining, supporting, and optimizing healthcare applications used by Doctors HealthCare Plans. The position ensures that applications operate efficiently and securely and comply with organizational, regulatory, and business requirements. The administrator collaborates with internal departments and vendors to troubleshoot issues, implement enhancements, manage user access, and support application performance.

Requirements

Understanding of the workflow and process requirements of the business units that use each application.
Outstanding customer service.
Subject matter expertise in supporting, maintaining, and administering complex applications.
Strong problem-solving and analytical skills, including complex troubleshooting methods.
Excellent verbal and written communication skills.
Self-motivated, able to work independently, and able to take initiative.
Ability to multitask in a fast-paced environment.
Planning, organizing, and project management skills.
Healthcare application administration experience or capability.
Knowledge of role-based security and user access management.
Knowledge of application testing and change management.
Knowledge of audit logging and IT security controls.

Nice To Haves

Training skills are highly desirable.

Responsibilities

Create and maintain user accounts and access based on security roles.
Monitor application performance and availability, and document and analyze problems.
Work with IT and application vendors to tune applications and troubleshoot problems.
Develop and carry out test plans to verify the logic of new or modified applications.
Maintain system documentation, policies, and procedures.
Plan, coordinate, test, and communicate changes, upgrades, maintenance schedules, and new services with IT.
Review vendor release notes, understand the implications of upgrades and new versions, and advise end users.
Ensure appropriate controls and audit logs are in place and reviewed.
Advise and train end users.
Review governing regulations, including HIPAA, to ensure applications are supported in compliance.
Apply and promote IT security best practices across supported applications.
Maintain current knowledge of relevant technologies and business needs.