IT and Website Specialist

Stillwater Milling•Stillwater, OK

About The Position

The IT and Website Specialist supports the day-to-day operations of the company’s information technology and manages company technology and the website to maintain an efficient working environment. The role provides timely, courteous support across the company, maintains technology and online inventory listings, and helps keep company systems running securely and efficiently. The position calls for a positive, personable, customer-service-oriented team member who can work under pressure and communicate technical information clearly to colleagues and vendors with varying levels of technical expertise. The specialist works with technology and software vendors, travels to other locations when needed, maintains technology inventories and repair records, and supports PCI compliance, cybersecurity, data storage, and backups. The position has no supervisory responsibilities and includes other duties and special projects as directed by management.

Requirements

High school diploma or work-related experience.
Education or experience installing and maintaining IT networks.
In-depth knowledge of computer hardware and software technologies.
Computer skills and experience, particularly with Microsoft Office Suite.
Ability to repair or replace PC power supplies, RAM, and hard drives.
Knowledge of safe regular technology cleaning and maintenance.
Knowledge of computer software and training in website maintenance.
Comfort using Windows programs such as Word and Excel.
Minimum beginning typing speed of 30 to 35 words per minute.
Ability to send emails and complete spreadsheets and reports.
Excellent communication and interpersonal skills, including the ability to explain technical processes clearly to coworkers and vendors.
Strong organizational and time-management skills, ability to prioritize and meet deadlines, and strong attention to detail.
Personable and professional demeanor; pleasant voice quality and proper grammar.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents; write routine correspondence; and present information effectively one-on-one or in small groups.
Ability to calculate figures and amounts and perform arithmetic using whole numbers, fractions, and decimals.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
Valid driver’s license that must be maintained; some travel may be required.
Ability to meet the described physical demands, including regularly lifting and/or moving up to 50 pounds, subject to reasonable accommodation.
Ability to understand and implement related safety policies, procedures, and programs.

Nice To Haves

Familiarity with Microsoft Server 2016 and 2022 Active Directory.
Familiarity with Microsoft 365 administrative environments, including Exchange, Entra, and Azure.
Familiarity with agricultural retail inventory, or willingness to learn.
Completion of, or current enrollment in, a technology repair and maintenance certification program at a reputable educational institution.
Certification in an IT repair and maintenance program.

Responsibilities

Respond to IT support calls in a timely and courteous manner.
Troubleshoot hardware, software, and software-support-ticket issues.
Provide support for the phone system, truck cameras, and other non-computer technology.
Maintain the company website and add inventory items to the online catalog.
Install, upgrade, configure, and maintain software and hardware components.
Maintain a computer inventory and accurate repair records for each piece of equipment.
Perform regular computer maintenance and make technology repairs as needed.
Train employees in computer use and security, both in person and through online training tools.
Assess potential risks and technical challenges and explore appropriate mitigation plans.
Maintain an inventory of regularly needed technology equipment.
Work with technology and software vendors to maintain effective working relationships.
Travel to other locations to perform technology-related duties when needed.
Maintain PCI compliance and security across technology-related areas.
Complete annual forms for PCI evaluation, penetration testing, and cybersecurity insurance.
Keep data storage and backups current and ensure data is stored safely and securely.
Maintain documentation of problems and their resolution procedures.
Protect the confidentiality and security of company, customer, and vendor documents.
Operate company vehicles and equipment safely according to applicable policies and procedures.
Maintain regular and sustained attendance.
Perform other duties and special projects as directed by management.