Website Support Specialist

TEAM VELOCITY MARKETING•Phoenix, AZ

19h•Hybrid

About The Position

The Website Support Specialist (L1) provides support for website-related requests and assists customers with Apollo® web-building programs. The role requires problem-solving and communication skills, working knowledge of web-building software, and familiarity with basic HTML and CSS principles and best practices. The specialist collaborates with Customer Success, OEM, Development, and other cross-functional teams, as well as vendor partners, to resolve requests and technical issues in a timely manner. The position also involves maintaining website content and inventory, documenting and escalating product malfunctions, and keeping current with product enhancements. This is an entry-level, full-time, salaried position based in Team Velocity’s Phoenix, Arizona office. Onsite work is required Monday through Thursday, with the option to work remotely on Fridays. Candidates must live within daily commuting distance of the Phoenix office. The annual starting salary is $45,000, commensurate with experience. The company offers medical, dental, vision, 401(k) with matching, paid vacation, wellness benefits, and more.

Requirements

Bachelor’s degree.
At least 1 year of relevant experience in Customer Support or a similar role.
Understanding of HTML, CSS, web-building software, and content management systems.
Ability to quickly learn new software programs and systems.
Strong organization, prioritization, and time-management skills, with the ability to manage multiple tasks in a fast-paced environment.
Strong customer-facing communication and interpersonal skills.
Problem-solving ability and skill in communicating technical issues clearly and concisely.
Positive attitude, patience, and empathy in interactions.
Must reside within daily commuting distance of the Phoenix, Arizona office.

Nice To Haves

Knowledge of Salesforce, Jira, and automotive inventory management.

Responsibilities

Develop working knowledge of Team Velocity’s products, processes, integrated strategies, and proprietary Apollo® technology platform.
Prioritize and resolve website support requests accurately and promptly through email, phone, and web submissions.
Assist Onboarding, OEM, and Customer Success teams with website content maintenance and inventory management as needed.
Analyze, document, and report product malfunctions and technical issues through company tracking systems, escalating issues as needed.
Keep up to date with product enhancements and functionality.
Build understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.
Assist customers using Apollo® web-building programs.
Collaborate with account managers, vendors, developers, content creators, and other cross-functional teams to resolve complex issues.