IT Analyst (NEX)
About The Position
MasTec is seeking a reliable, hands-on IT support professional to support the organization’s day-to-day technology needs. This on-site, highly interactive role prepares and deploys laptops, mobile phones, and tablets for employees, ensuring devices are configured, updated, and ready for use. The position also manages IT equipment inventory, including tracking hardware, keeping records current, and assessing returned devices for repair, redeployment, or disposal. The role provides basic end-user technical support through phone, email, Teams messaging, and in person. Support includes password resets, account access, and general troubleshooting. The position also supports technology equipment shipping and receiving, and works with IT colleagues to meet service level targets. Success requires strong organization, the ability to manage multiple responsibilities, and a commitment to friendly, reliable employee support.
Requirements
- Strong knowledge of iOS, Windows operating systems, networking basics, and common enterprise applications.
- Familiarity with ITSM tools and troubleshooting methodologies.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
Responsibilities
- Respond to user inquiries by phone, email, or in person and resolve hardware and software issues.
- Install, configure, and maintain operating systems, peripherals, and applications.
- Assist with Active Directory account support and printer, mobile device, and workstation deployment, setup, and maintenance.
- Maintain IT asset inventory and support procurement processes.
- Document issues and resolutions and escalate complex problems as needed using ServiceNow and Teams.
- Train end users on software and tools, including the Microsoft 365 suite, Windows 11, and iOS.
- Collaborate with IT teams to ensure service level targets are met.
- Prepare and deploy laptops, mobile phones, and tablets, ensuring they are configured and updated.
- Track incoming and outgoing hardware and maintain accurate inventory records.
- Evaluate returned devices to determine whether to repair, redeploy, or dispose of them.
- Support the shipping and receiving of technology equipment, ensuring devices are packaged properly and delivered on time.
- Provide basic technical support, including help with password resets, account access issues, and general troubleshooting.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
