IT Analyst

WESTWOOD PROFESSIONAL SERVICES INC•Westminster, CO

14h

About The Position

Westwood Professional Services, Inc. is seeking an IT Analyst to provide timely technical support services across the enterprise. The role works closely with business users to ensure support delivers expected business value and aligns with business strategies. The IT Analyst serves as a primary resource for technology support, handling user issues in person or remotely and coordinating with staff and the broader support organization.

Requirements

Be enrolled in or have completed an IT-related education program.
Be familiar with Microsoft productivity tools such as Word, Excel, PowerPoint, and Outlook.
Be willing to learn and stay current with the industry, trends, and IT practices.
Have exceptional problem-solving and organizational skills.
Be able to work with others and provide excellent customer service to users.
Have good communication skills and a sociable manner.
Maintain strong attention to detail in high-pressure situations.
Be able to defuse escalated situations.

Responsibilities

Serve as the first point of contact for support and manage tickets in ServiceDesk.
Provide operational support for office equipment, including printers and plotters, and coordinate service calls.
Work with users in person or remotely to resolve a high percentage of reported issues.
Provide users with up-to-date imaged computers and requested software, and deploy updates as needed.
Document support processes collaboratively.
Manage, support, and procure telecommunications equipment.
Order computers and IT supplies from preferred vendors.
Maintain computer inventory and a replacement plan.
Identify problems and escalate them within the support organization.
Support business operations by engaging key staff, such as administrators, office leads, and project managers.
Assist in facilitating important meetings.
Help establish IT Services Support as the single resource for obtaining technology support.