IT Analyst

The Community Solution Education System

1d

About The Position

The IT Analyst applies analytical, problem-solving, and technical skills to manage and improve platform solutions in collaboration with stakeholders. The role works with end users to identify inefficiencies in enterprise applications and processes, coordinates with IT resources on improvements and system administration, troubleshoots and configures applications, documents process changes, and provides strong customer service to students and end users.

The analyst independently assesses complex client needs, researches solutions and product capabilities, provides technical recommendations for IT projects, and investigates application issues. The role identifies opportunities to improve business efficiency, develops business cases for proposed projects, leads solution development and implementation, and serves as a liaison between business clients and technical teams throughout the development life cycle.

Requirements

• Bachelor of Arts or Bachelor of Science degree in a related field.
• Two to three years of SIS and/or CRM support experience.
• Three to five years of systems support or business analysis experience.
• Strong analytical and technical skills.
• Experience with SIS systems.
• Strong understanding of technical support processes and troubleshooting.
• Strong customer relations background.

Nice To Haves

• Experience in the education industry.
• CampusNexus SIS experience.
• Salesforce CRM experience.
• Perceptive Content document imaging experience.
• Familiarity with Microsoft Office 365.
• Familiarity with Workday.
• Experience with SQL/SSMS.

Responsibilities

• Apply professional concepts and expertise in functional-area business processes to solve complex problems in creative and effective ways.
• Initiate and coordinate analysis of complex client needs, including operating models, support approaches, product research, and operational readiness.
• Provide technical expertise and recommendations for new IT software projects and initiatives that support or enhance existing applications.
• Investigate and resolve application functionality issues and provide second-level support and troubleshooting for main business applications.
• Troubleshoot technical issues and identify modifications to existing applications needed to meet changing user requirements.
• Identify opportunities to improve business efficiency through manual and automated process systems.
• Coordinate development of business cases addressing the costs, services, and benefits of proposed projects for management and executive decisions.
• Lead coordination of solution development and implementation of final products or services.
• Liaise between business clients and technical staff, including development and business intelligence staff, throughout the development life cycle.
• Collaborate with end users to identify enterprise application and process inefficiencies; coordinate improvements, system administration, troubleshooting, and configuration changes with IT resources.
• Document process changes for future reference and provide customer service to students and end users.

Benefits

• Generous compensation and benefits package.
• Generous paid time off.
• Medical insurance coverage.
• Dental insurance coverage.
• Life insurance.
• Disability insurance.
• Retirement plan with employer contribution.
• Multiple flexible spending accounts.
• Tuition reimbursement.
• Additional rewards (details not specified).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level