IT Analyst

The Chicago School of Professional Psychology

1d•$75,000 - $85,000

About The Position

The IT Analyst applies strong analytical, problem-solving, and technical skills to work with stakeholders to manage and improve platform solutions. The role collaborates with end users to identify inefficiencies in enterprise applications and processes, coordinates with IT resources on improvements, system administration, troubleshooting, and configuration changes, and documents process changes. Strong customer service with students and end users is required. The analyst provides technical expertise and recommendations for IT software projects, investigates application issues, troubleshoots business applications, identifies modifications needed to meet changing user requirements, and finds opportunities to improve efficiency through manual and automated processes. The role also develops business cases for proposed projects, leads coordination of solution development and implementation, and serves as a liaison between business clients and technical, development, and business intelligence staff throughout the development life cycle.

Requirements

BA/BS degree in a related field.
Two to three years of SIS and/or CRM support experience.
Three to five years of systems support or business analysis experience.
Strong analytical and technical skills.
Strong understanding of technical support processes and troubleshooting.
Strong customer relations background.

Nice To Haves

Experience in the education industry.
Experience with SIS systems; CampusNexus is preferred.
Experience with CRM systems; Salesforce is a plus.
Experience with document imaging systems; Perceptive Content is a plus.
Familiarity with Microsoft Office 365.
Familiarity with Workday.
Experience with SQL/SSMS is preferred.

Responsibilities

Apply professional concepts and business-process expertise to solve complex problems creatively and effectively.
Initiate and coordinate analysis of complex client needs, including operating models, solution-support approaches, product functionality, and operational readiness.
Provide technical expertise and recommendations for IT software projects and initiatives that support and enhance existing applications.
Investigate and resolve application functionality issues and provide second-level support and troubleshooting for main business applications.
Troubleshoot technical issues and identify application modifications needed to meet changing user requirements.
Identify opportunities to improve business efficiency through manual and automated process systems.
Coordinate development of business cases detailing costs, services, and benefits for management and executive funding and scope decisions.
Lead coordination of solution development and implementation of the final product or service.
Liaise between business clients and technical staff, including development and business intelligence staff, throughout the development life cycle.
Collaborate with end users and IT resources to improve enterprise applications and processes, perform system administration and configuration changes, and document process changes.