IT Analyst I - Desktop
Bank of Hope•Gardena, CA
•$22 - $23•Onsite
About The Position
As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
Requirements
- Associate’s Degree
- Ability to troubleshoot PC problem & basic network issue.
- Intermediate Microsoft product knowledge (OS & Office suite).
- Strong customer service skill.
- Strong foundation of MS Windows OS which include AD and GPO
- Familiarity with various MS products which include MS O365
Nice To Haves
- Research new technology to benefit Desktop operation.
Responsibilities
- Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
- End user support for handheld and peripheral devices.
- Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
- Maintain IT inventory.
- Document instances of desktop equipment or component failure, repair, installation, and removal.
- Onsite branch/ department support.
- Handle the ticketing system, phone and email support.
- Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Benefits
- bonus
- health_insurance
- dental_insurance
- vision_insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
