Senior IT Desktop Technician

CoVerica • Dallas, TX

7d • $70,000 - $75,000 • Onsite

About The Position

CoVerica is a premier, employee-owned independent insurance agency with over 40 years of history, and we're actively expanding across the Dallas-Fort Worth market. We're looking for a Senior IT Desktop Technician to be the hands-on face of IT for our team. You'll keep our people productive by supporting desktops, laptops, Microsoft 365, and everyday business applications, resolving escalated issues, and helping us keep every device secure and running smoothly as the agency grows. This role is based on-site at our Dallas-Fort Worth office. After an initial acclimation period, there is the opportunity to transition to a hybrid schedule.

Requirements

• 3-5 years of hands-on IT desktop support experience, ideally in an insurance agency, carrier, or other professional services environment.
• Strong troubleshooting skills across Windows, Microsoft 365, and common business applications.
• Working experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and Entra ID (Azure AD).
• Familiarity with Kaseya or a comparable RMM tool, plus a general understanding of security basics such as MDR and BDR.
• Excellent customer service and communication skills, with the patience to explain technical topics in plain language.
• Associate or Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience.

Nice To Haves

• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus.

Responsibilities

• Provide responsive, friendly Tier 1 and Tier 2 support to employees by phone, email, and in person, resolving hardware, software, and connectivity issues.
• Serve as the escalation point for more complex desktop, laptop, printer, and peripheral issues, and document solutions so they can be repeated.
• Set up, configure, and deploy new workstations and mobile devices, and manage the hardware lifecycle from onboarding to retirement.
• Support users across Microsoft 365, including Outlook and Exchange Online, Teams, SharePoint, and OneDrive.
• Handle user account setup, password resets, licensing, and permissions through Entra ID (Azure AD) and Microsoft 365 admin tools.
• Use Kaseya (or a comparable RMM/endpoint management platform) for patching, monitoring, and remote support across the agency's device fleet.
• Support our security practices by keeping endpoints updated, assisting with backup and recovery (BDR) tasks, and escalating alerts from our Managed Detection and Response (MDR) partner.
• Maintain accurate asset inventory, ticket records, and clear IT documentation.
• Coach teammates on common tech questions and help improve how IT support is delivered as CoVerica grows.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Medical, dental, vision, life, and long-term disability insurance added at no cost to you.
• Paid time off and bonus potential.
• Gym/fitness facility with employee keycard access.
• College loan repayment and tuition reimbursement programs.
• Team-building activities and a genuinely collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree