IT Desktop Support Specialist I

Legacy Community Health•Houston, TX

1d•Onsite

About The Position

Legacy Community Health is seeking an IT Desktop Support Specialist I to provide hands-on, frontline technology support to clinical and administrative employees. The role helps keep people and systems connected, reliable, and ready to serve in a community healthcare environment. The specialist supports day-to-day technical needs with responsiveness and compassionate customer service, helping employees focus on patient care and other meaningful work. The position provides Tier 1 support for desktops, laptops, tablets, and hardware peripherals; troubleshoots hardware, software, and connectivity issues; and assists with basic Epic EHR/EMR access and connectivity concerns. The specialist installs, configures, and updates operating systems, software, and security tools; documents work in ServiceNow in accordance with ITIL-aligned processes; and follows HIPAA and organizational security policies. The role also supports IT asset tracking and equipment lifecycle management, collaborates with IT colleagues, and escalates application-specific issues when needed. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with participation in on-call rotations or after-hours support during critical system events or go-lives. The position is located at Legacy Montrose Allen Parkway in Houston, Texas.

Requirements

High school diploma or equivalent.
Valid Texas Driver’s License and clean driving record.
At least one year of related experience.
Previous customer service experience.
Exceptional customer service and communication skills.
Basic knowledge of Windows and/or iOS environments.
Familiarity with Active Directory, MS Entra, or MS Intune; user provisioning; and password resets.
Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
Ability to work in a fast-paced healthcare environment with frequent interruptions.
Ability to lift and move IT equipment as needed.
Ability to effectively present information to management, public groups, and team members.
Ability to write documentation for publication that conforms to prescribed style and format.

Nice To Haves

Technical training or IT coursework.

Responsibilities

Provide Tier 1 support for desktops, laptops, tablets, and hardware peripherals, including multifunction printers, scanners, and label printers.
Troubleshoot hardware, software, and connectivity issues in clinical and administrative areas.
Support basic Epic EHR/EMR access and connectivity issues and escalate application-specific problems as needed.
Install, configure, and update operating systems, software applications, and security tools.
Document work in ServiceNow and follow ITIL-aligned processes.
Comply with HIPAA and organizational security policies when handling user data or accessing systems.
Participate in on-call rotations or after-hours support during critical system events or go-lives.
Assist with IT asset tracking, inventory, and equipment lifecycle management.
Provide patient, professional, solutions-oriented support to employees.
Perform other duties as assigned.