Desktop Analyst

Align Communications•New York, NY

19h•$60,000 - $70,000•Hybrid

About The Position

Align is seeking a reliable, customer-focused Desktop Analyst to provide frontline support for end users across managed services clients. The role is part of the Align Managed Services team, which monitors and supports critical and non-critical IT assets. The position requires attention to detail, the ability to follow documented procedures, and a commitment to high-quality support in a fast-paced environment. Prior corporate or managed-services support experience is preferred. Strong communication, customer service, and troubleshooting skills are essential; experience with executive or VIP users is a plus but not required. This is a hybrid role requiring onsite work at Align’s NYC office three days per week, with occasional visits to client sites in Newark or Mountainside, New Jersey. The analyst participates in a rotational on-call schedule that includes overnights and weekends. It is a full-time position with full benefits and a stated salary range of $60,000 to $70,000.

Requirements

At least 1 year of desktop support or end-user support experience.
Experience supporting hybrid and/or cloud environments, such as on-premises and cloud-based infrastructure.
Experience with Microsoft 365, Exchange, and Intune.
Experience with Entra ID (Azure AD).
Experience with Active Directory, including password resets and group membership.
Experience with remote support tools and VPN.
Knowledge of basic networking concepts, including DNS, DHCP, and Wi-Fi troubleshooting.
Experience with Egnyte or similar file-sharing solutions.
Strong customer service orientation and comfort interacting with users of all technical levels.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Team-oriented mindset and willingness to learn and grow.
Ability to participate in a rotational on-call schedule that includes overnights and weekends.
Ability to work onsite at the NYC office three days per week and occasionally visit client sites in Newark or Mountainside, NJ.

Nice To Haves

One to two years of helpdesk or desktop support experience in a fast-paced MSP or corporate environment.
Bachelor’s degree or relevant IT certifications, such as CompTIA A+ or Network+.
Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escalate.
Exposure to the Hedge Fund or Alternative Investment industry.
Experience supporting executive or VIP users.

Responsibilities

Provide frontline chat-based technical support for end users across managed services clients.
Deliver customer service, follow through on requests, and resolve issues, including occasional support for executive and VIP users.
Assist users with password resets, basic connectivity issues, Microsoft Office administration, O365 application support, and IP phone and workstation issues.
Install, upgrade, and remove desktop applications.
Support inventory tracking for hardware, peripherals, and user equipment.
Escalate issues to senior team members when necessary.
Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
Ensure desktops, printers, and user workstations are operational, and escalate hardware failures as needed.

Benefits

Comprehensive medical, dental, and vision coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
401(k) plan with dollar-for-dollar company match at 3%, up to an annual maximum of $5,000.
Complimentary ClassPass membership.
Generous paid time off (PTO).
Company-paid holidays.
Cellphone reimbursement program.
Floating holiday.
Pre-tax commuter benefits, where applicable.
Employee wellness programs, events, and team-building activities.
Employee referral program.