IT Analyst 3 - Epic MyChart

Tampa General Hospital • Tampa, FL

5d

About The Position

Under the direction of a Manager or Director and in accordance with established policies and procedures, the IT Analyst III performs advanced analysis and support of information systems, including evaluating hardware and software against end-user and organizational requirements. The role handles complex workflow analysis, system design, development, testing, training, implementation, management, and ongoing support for assigned application systems and projects.

The IT Analyst III works closely with department managers, senior leadership, and external vendors to deliver technology solutions supporting strategic and operational objectives. The position maintains complex system specifications and technical documentation, serves as a primary liaison between IT vendors and Tampa General Hospital, and participates in or leads departmental and hospital initiatives. The role applies advanced analytical, technical, managerial, and interpersonal skills and performs duties in alignment with the hospital’s mission, vision, and values.

Requirements

• High school diploma or GED and four years of information technology/applications experience, including design, build, test, and support of job-related applications or equivalent healthcare-related experience; or an associate degree and two years of such experience.
• Epic MyChart certification.
• Industry-recognized certifications, if applicable to the position.
• Advanced knowledge of application systems, system architecture, and the full system lifecycle, including complex upgrades and integrations.
• Ability to identify, analyze, and resolve complex technical and operational problems and develop solutions with appropriate scope and impact.
• Ability to mentor junior team members, guide technical decision-making, and assist leadership with task delegation and prioritization.
• Ability to communicate complex technical concepts clearly to senior leaders, vendors, and non-technical stakeholders.
• Ability to develop and maintain complex technical documentation and ensure solutions meet quality standards and organizational requirements.
• Commitment to customer service, continuous improvement, innovation, and alignment with organizational goals.

Responsibilities

• Perform advanced analysis, design, configuration, testing, implementation, and support of complex application systems and related technologies.
• Lead complex workflow analysis and solution design for departmental and enterprise-wide operational and strategic initiatives.
• Support the complete system lifecycle for assigned projects, including planning, development, testing, training, implementation, and post-implementation support.
• Identify, troubleshoot, and resolve complex system issues; escalate unresolved problems and assist leadership with resolution efforts.
• Develop, maintain, and review technical and functional documentation, including workflows, interface diagrams, specifications, data dictionaries, and change management materials.
• Coordinate and lead unit, integration, regression, and user acceptance testing.
• Conduct build, configuration, or code reviews to ensure adherence to technical standards and quality expectations.
• Serve as a primary liaison between IT vendors and Tampa General Hospital, coordinating enhancements, upgrades, issue resolution, and support.
• Mentor junior and new team members and support onboarding, training, and knowledge sharing.
• Participate in and potentially lead committees, task forces, and continuous improvement initiatives.
• Adhere to data security, privacy, compliance, and professional conduct standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED