IT Analyst 3 - Epic MyChart

Tampa General Hospital•Tampa, FL

About The Position

Under the direction of a Manager or Director and in accordance with established policies and procedures, the IT Analyst III performs advanced analysis and support of information systems, including evaluating hardware and software based on end-user and organizational requirements. The role is responsible for complex workflow analysis, system design, development, testing, training, implementation, management, and ongoing support of assigned application systems and projects. The IT Analyst III works closely with department managers, senior leadership, and external vendors to deliver automation and technology solutions that support strategic and operational objectives. This position maintains complex system specifications and technical documentation, serves as a primary liaison between Information Technology vendors and Tampa General Hospital, and participates in or leads departmental and hospital task forces, committees, and initiatives. The role applies advanced analytical, technical, managerial, and interpersonal skills and performs duties in alignment with Tampa General Hospital’s mission, vision, and values.

Requirements

High school diploma or GED and four years of information technology/applications experience, including design, build, test, and support of job-related applications or equivalent healthcare/health-related experience; or an associate degree and two years of such experience.
Epic MyChart certification.
Industry-recognized certification(s), if applicable to the position.
Advanced knowledge of application systems, system architecture, and the full system lifecycle, including complex upgrades and integrations.
Ability to identify, analyze, and resolve complex technical and operational problems and develop solutions with appropriate scope and impact.
Ability to mentor junior team members, guide technical decision-making, and assist leadership with task delegation and prioritization.
Ability to clearly communicate complex technical concepts to senior leaders, vendors, and non-technical stakeholders.
Ability to develop and maintain complex technical documentation and ensure solutions meet quality standards and organizational requirements.
Commitment to customer service, continuous improvement, innovation, and alignment with organizational goals.

Responsibilities

Perform advanced analysis, design, configuration, testing, implementation, and support of complex application systems and related technologies.
Lead complex workflow analysis and solution design for departmental and enterprise-wide operational and strategic initiatives.
Support the complete system lifecycle for assigned projects, including planning, development, testing, training, implementation, and post-implementation support.
Identify, troubleshoot, and resolve complex system issues; escalate unresolved problems and assist leadership with resolution efforts.
Develop, maintain, and review complex technical and functional documentation, including workflows, interface diagrams, specifications, data dictionaries, and change-management materials.
Coordinate and lead unit, integration, regression, and user acceptance testing to ensure solutions meet functional and quality standards.
Conduct build, configuration, or code reviews to ensure adherence to technical standards and quality expectations.
Act as a primary liaison between IT vendors and Tampa General Hospital, coordinating system enhancements, upgrades, issue resolution, and support activities.
Mentor junior and new team members, support onboarding and training, and contribute to team development and knowledge sharing.
Participate in and may lead departmental or hospital committees, task forces, and continuous-improvement initiatives while following data security, privacy, compliance, and professional-conduct standards.