IT Administrator - 365

Marion County • Salem, OR

7d • Onsite

About The Position

The IT Administrator - 365 administers Marion County’s Microsoft 365 online environment and oversees the lifecycle of its Microsoft 365 Office platforms as a service. The role requires knowledge of M365 services, including email, identity and access management, data management and governance, client and device management, provisioning, user training, and support. It supports Exchange Online, SharePoint Online, OneDrive, OneNote, Power Apps, Power BI, Teams, Project, Visio, Visual Studio, and Azure cloud tools such as Entra ID, Intune, and Autopilot. The position monitors endpoints, applies security policies, and troubleshoots issues, collaborating with the lead and IT Supervisor to deliver services to customers.

As an enterprise-support role, the IT Administrator plans, designs, maintains, and implements services within a technical discipline; supports IT employees with technology development and integration issues; and is responsible for the performance, security, and operation of assigned systems. The systems-administration discipline includes enterprise servers, storage, authentication, cloud services, operating systems, computing hardware, directory services, and related infrastructure.

The position works under the general supervision of an IT Supervisor, IT Manager, or designee. It has no supervisory responsibility, though lead-worker duties may be assigned. Work is on-site; remote work is not available. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility based on departmental needs, and the employee must be available for assigned rotating after-hours duties. The position is full-time, union-represented, and eligible for overtime.

Requirements

• Bachelor’s degree in computer systems or a related area and two years of responsible technical experience in an enterprise infrastructure-related discipline, or a satisfactory combination of relevant work, education, training, or experience as determined by Marion County.
• Current driver’s license in the applicant’s state of residence and an acceptable driving history.
• Must pass a criminal-history background check, including fingerprinting; a conviction does not necessarily disqualify an applicant.
• Considerable knowledge of enterprise infrastructure; hardware and software installations; advanced research and analysis concepts and techniques; project management techniques; and general planning concepts.
• Ability to communicate effectively orally and in writing, including conveying technical and complex information.
• Ability to troubleshoot and resolve user concerns and operational problems; assess enterprise infrastructure capacity and future needs; and perform enterprise infrastructure installations.
• Ability to train and direct others in system use, coordinate and implement projects, and maintain cooperative working relationships with system users and county personnel.
• Ability to plan, schedule, and implement system changes or upgrades to production systems with minimal user impact.
• Must be available for assigned rotating after-hours duties.
• Physical ability to operate a motor vehicle; use depth perception; stand, sit, move about, bend, stoop, climb one floor of stairs, crawl, reach overhead, lift up to 50 pounds, push, pull, and carry up to 25 pounds, move carts weighing up to 100 pounds, operate a keyboard, communicate clearly, read 12-point font, distinguish colors and shades, hear normal speech, and work in areas that may be exposed to dust.

Nice To Haves

• Certification in PowerShell scripting for automation.
• Certification in M365 environments.
• Certification in M365 security and compliance features, such as data loss prevention, information protection, and audit logging.
• Microsoft or cloud certifications such as MS-900 and MS-102.
• Certification in the Azure environment.
• Certification in Intune or Endpoint Configuration Manager for application and device management.
• Information Technology Infrastructure Library (ITIL) certification.

Responsibilities

• Manage M365 user licenses, identities, and access controls through the M365 admin center and related services.
• Help implement single sign-on and multifactor authentication, and document role-based access control and privilege management configurations.
• Administer Exchange Online, including mailboxes, distribution lists, mail-flow rules, and message-hygiene settings.
• Manage Microsoft Teams channels, meetings, chat, and integration with other M365 services.
• Assist in designing, planning, and implementing M365 solutions that meet business needs and technical requirements.
• Document the configuration and administration of M365 services and applications, including Exchange Online, Outlook Online, SharePoint Online, Teams, OneDrive for Business, OneNote, Power Apps, Power BI, and Office 365 applications.
• Document and configure M365 security best practices to support compliance requirements, including CJIS, PCI, PII, HIPAA, FERPA, and FISMA.
• Document and configure Microsoft lifecycle policy and manage user lifecycle for M365 software.
• Implement data-governance policies; monitor and manage data usage and storage; and optimize resources while addressing compliance risks.
• Collaborate with stakeholders to define and enforce information lifecycle management policies and procedures.
• Document, configure, and implement Microsoft security and compliance features such as data loss prevention, conditional access, and information-protection policies.
• Optimize SharePoint Online sites and libraries for document lifecycle management, version control, and collaboration workflows.
• Train and support end users on M365 applications and features, promoting productivity and collaboration best practices.
• Develop and maintain self-service resources such as knowledge-base articles, FAQs, and video tutorials.
• Assist with user onboarding and offboarding, ensuring appropriate transitions of access and data.
• Perform root-cause analysis of incidents and implement preventive measures to reduce future disruptions.
• Stay current with M365 updates, releases, and roadmap announcements, and evaluate new features for adoption.
• Identify opportunities to use the Power Platform for process automation, workflow optimization, and cost reduction within M365.
• Monitor M365 service health and performance using built-in tools and third-party monitoring solutions.
• Troubleshoot and resolve M365 service issues, coordinating with Microsoft support as needed.
• Follow IT Operations standards for county technology facilities, including restricted-use requirements for server rooms and telecommunications closets; maintain required clearances and report safety, access, or compliance concerns; follow approved exception processes.
• Engage stakeholders to gather feedback, prioritize enhancements, and drive continuous improvement.
• Participate in meetings, training, and workshops to gather information needed for the job.
• Perform other duties as assigned.

Benefits

• Eligible for overtime.
• Full-time county employees may qualify for Public Service Loan Forgiveness after 120 qualifying monthly payments under a qualifying repayment plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level