IT Administrator

Knox Systems•Arlington, VA

2d•Onsite

About The Position

Knox is seeking a motivated, people-oriented IT Administrator to support its growing internal technology environment. The role is suited to an IT professional with hands-on experience in enterprise IT systems, SaaS administration, identity management, and automation, and offers the opportunity to develop further in Systems Administration, IT Engineering, SaaS Operations, or Security Operations. The successful candidate will work with operations and IT leaders and collaborate with operations, security, and engineering teams in a fast-paced, highly collaborative in-office environment. Problem-solving, communication, curiosity, and willingness to learn are emphasized. The position supports Knox’s internal users and workplace technology, including hardware, software, laptops, SaaS applications, identity and access processes, documentation, and operational improvements. Compensation is $85,000–$100,000, with a variable annual bonus and equity. Candidates must be sole U.S. citizens; dual citizenship is not permitted. Employment offers are contingent on required pre-employment screenings, including a background check.

Requirements

Bachelor’s degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related field, and up to 3 years’ experience.
Strong communication and customer service skills.
Strong organizational skills and attention to detail.
Interest in modern IT systems, SaaS platforms, and automation.
Comfort working in a fast-paced, highly collaborative in-office environment.
U.S. citizenship is required; dual citizenship is not permitted. Candidates must provide documentation verifying sole U.S. citizenship status as part of the background check process.

Nice To Haves

Technical support experience is preferred.
Experience or familiarity with Google Workspace, Okta, Slack, Zoom, and ServiceNow.
Experience troubleshooting and supporting Windows and macOS endpoints.
Basic understanding of identity and access management, onboarding/offboarding, and asset lifecycle management.
Exposure to scripting or automation tools such as PowerShell, Python, and JavaScript.
Understanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access control.
CompTIA A+, Network+, Security+, Google IT Support, or similar certifications.

Responsibilities

Provide day-to-day IT support for hardware, software, laptops, and SaaS applications.
Troubleshoot issues with Google Workspace, Slack, Zoom, and other workplace tools.
Help manage Google Workspace, Okta, Slack, Zoom, Jira, and Confluence.
Assist with user provisioning, permissions management, and access troubleshooting.
Maintain accurate documentation, guides, and operational procedures.
Help improve workflows and reduce repetitive manual tasks.
Learn and work with automation tools, APIs, and scripting over time.
Identify opportunities to improve the employee IT experience.
Partner with operations, security, and engineering teams on internal technology initiatives.
Contribute ideas to improve efficiency, scalability, and overall IT operations.