IT Administrator

Digital Turbine•Durham, NC

2d•Hybrid

About The Position

Digital Turbine is seeking a motivated, experienced IT Administrator to join its Global Corporate IT team. Based in the Durham, North Carolina office, this role provides hands-on technical support to employees globally, including Executive and Senior Leadership. The position collaborates with a worldwide team of internal and external IT professionals and works with departments across the company. Candidates must be local to Durham and able to work onsite four days per week in this hybrid role. The IT Administrator supports and maintains the office’s IT infrastructure, end-user devices, applications, equipment, and peripherals. The role responds to help desk requests, assists with device enrollment and network support, contributes to infrastructure projects, and helps with employee onboarding and offboarding. It also supports local and global events, produces technical documentation, and may occasionally travel to other offices. Digital Turbine describes its environment as fast-moving, collaborative, and flexible, and offers competitive compensation, equity awards, and a comprehensive benefits package. The company is an equal opportunity employer committed to an inclusive and diverse workplace.

Requirements

Bachelor’s degree or at least 2 years of related experience; alternatively, an advanced degree without experience or equivalent work experience.
Previous experience supporting Windows and Mac environments.
Strong customer orientation and communication skills.
Ability to coach and guide users through basic computer tasks.
High attention to detail, organization, and excellent time-management skills.
Experience supporting executive staff members in person and remotely.
Must be local to the Durham, North Carolina office location and able to work onsite four days per week.

Nice To Haves

IT certificates or educational degrees.
Prior experience with identity provider platforms such as Okta and SaaS applications such as Google Workspace.
Experience with centrally managed client security technologies such as CrowdStrike and MDM platforms such as JAMF, Intune, or Iru.

Responsibilities

Collaborate with a worldwide team of internal and external IT professionals.
Provide in-person and remote technical support to employees, including Executive and Senior Leadership.
Respond to and manage technical support requests through the IT help desk ticketing system and other support channels.
Oversee and maintain office IT infrastructure, end-user devices, and applications, including network infrastructure, conferencing equipment, audio/visual equipment, and desk equipment.
Manage and assist with the setup, maintenance, repair, and disposal of computer equipment and peripherals.
Develop and distribute technical instructional documentation.
Maintain cleanliness and organization in IT offices, server rooms, and storage areas.
Collaborate with departments including Engineering, DevOps, Security, Facilities, Finance, and Corporate Systems.
Participate in projects involving the installation, configuration, maintenance, and operation of technology infrastructure and associated hardware and software.
Enroll devices in the company’s MDM infrastructure; current platforms include JAMF and Intune, with Iru planned for the future.
Support senior team members with office networks, VPN gateways, and Wi-Fi infrastructure.
Support communication and productivity tools such as Google Apps and Slack.
Collaborate with cross-functional teams on employee onboarding and offboarding, including new-hire orientations, asset management, and access control.
Support IT requirements for local events, such as executive leadership and board meetings, and global events, such as all-hands meetings.
Occasionally travel to other offices to provide IT support.