IT Administrator (Part-Time)

Statusphere•Orlando, FL

10d•Remote

About The Position

Statusphere is an influencer-marketing technology platform serving enterprise brands. It is a distributed team of about 50 employees plus contractors and is growing. The IT Administrator will be the company’s first dedicated IT hire, taking ownership of IT from the VP of Engineering and building documented, repeatable, and automated systems. The role initially reports to the VP of Engineering and will transition to the SVP of Engineering & Technology once that role is in place. The administrator will work closely with HR, Finance, Operations, Engineering, and company leadership to keep employees equipped, secure, and productive. The role provides organization-wide IT support and owns device management, identity and access administration, onboarding and offboarding, asset and license management, IT policies, security awareness, and first response to endpoint or account incidents. It also develops documentation and processes, identifies automation opportunities, manages IT vendors and budget recommendations, and helps maintain evidence-ready IT controls for future compliance efforts. Engineering leadership retains ownership of production AWS and application-level access and the incident management framework; this role supports access provisioning and follows that framework. The role does not own the compliance program. The position is part-time, with a preference for three days per week (Monday, Wednesday, and Friday) or approximately 24–28 hours per week. Alternative schedules may be discussed based on availability and business needs. Most support takes place during standard business hours; occasional evening or weekend support may be needed for urgent issues or planned maintenance. The environment is primarily remote, with occasional travel to the company warehouse for on-site IT support. Travel is typically less than 5%, and no special physical demands are required.

Requirements

3–5+ years of experience in IT support or systems administration, ideally at a startup or SMB.
Experience as a sole or lead IT person, or building IT processes from the ground up.
Hands-on experience with an MDM platform such as Iru/Kandji, Jamf, Intune, or similar.
Strong Google Workspace administration skills.
Experience with SSO, MFA, and identity management tools.
Comfort supporting both macOS and Windows.
Experience writing and implementing IT policies, including device, access, and acceptable-use policies.
Documentation-first working habits and the ability to write instructions others can follow.
Scripting or automation experience with Bash, PowerShell, Python, or low-code tools such as n8n or Zapier.
Clear, friendly communication with non-technical coworkers.
Associate’s degree in Information Technology or a related field, or equivalent practical experience.

Nice To Haves

Experience with SaaS management platforms.
Hands-on incident response or endpoint investigation experience.
Exposure to a SOC 2 readiness effort; ISO 27001 or similar experience is a plus.
Familiarity with AWS or cloud infrastructure basics.

Responsibilities

Provide day-to-day IT support, troubleshoot hardware, software, account, and connectivity issues, and escalate when needed.
Build a scalable ticketing and knowledge base process for support.
Assess the current IT and security posture, maintain a lightweight 6–12 month IT roadmap, and recommend tools and manage the IT budget in partnership with leadership.
Own and configure the MDM platform, including enrollment, configuration profiles, patching, app deployment, and compliance policies.
Confirm the size of the Windows device footprint and define a lightweight baseline for Windows devices if warranted.
Recommend an approach for personal devices accessing company data, such as BYOD policies and conditional access.
Administer SSO, enforce MFA, manage 1Password, and conduct periodic access reviews.
Support provisioning and access reviews while leaving production AWS and application-level access ownership with Engineering.
Identify and automate repetitive IT work where savings are clear, using tools such as n8n, Google Workspace admin tooling, and MDM workflows.
Draft and maintain IT policies covering acceptable use, device standards, personal device use, and access management.
Run phishing and security awareness training using KnowBe4 and help employees follow IT policies.
Respond initially to endpoint or user account compromises through quarantine, investigation, and documentation, following Engineering leadership’s incident management framework.
Create and maintain runbooks, a knowledge base, and standard operating procedures.
Manage IT onboarding and offboarding for employees and contractors, including provisioning equipment, accounts, and access, and recovering devices and revoking access when people leave.
Coordinate equipment shipping, setup, repairs, and returns for the distributed team.
Maintain hardware inventory, assignments, warranties, and refresh cycles; track SaaS licenses, reclaim unused seats, and report savings opportunities quarterly to the COO/CFO.
Ensure device encryption is enforced, manage Google Workspace data retention, and own recovery procedures for lost or stolen devices.
Manage day-to-day IT vendor relationships and evaluate tools as needs evolve; obtain purchasing approval through Engineering leadership and the COO/CFO.
Support engineering laptop standards, tool access, and secure setup for US and international team members in coordination with the VP of Engineering.
Partner with HR on onboarding and offboarding timing and employee experience, and with Finance and Operations on purchasing and budget.
Keep IT controls documented and evidence-ready to support future compliance efforts, including SOC 2; the role does not own the compliance program.
Complete first-90-day objectives, including learning the environment, taking over support and lifecycle processes, documenting procedures, completing hardware and SaaS inventories, assessing device footprints, publishing runbooks, automating at least two processes, delivering a gap assessment, and presenting an IT roadmap.
Perform other duties as assigned.