IT Administrator (Part-Time)

Statusphere Inc•Orlando, FL

12d•Remote

About The Position

Statusphere is an influencer-marketing technology platform serving enterprise brands. It is a distributed team of about 50 employees plus contractors and is hiring its first dedicated IT professional to establish scalable IT processes. The IT Administrator will take ownership of work currently handled by the VP of Engineering, reporting initially to that VP and transitioning to the SVP of Engineering & Technology once that role is in place. The role partners with HR, Finance, Operations, Engineering, and company leadership to keep employees equipped, secure, and productive. The position combines day-to-day user support with administration of devices, identity and access, security awareness, onboarding and offboarding, remote equipment logistics, asset and license management, data protection, vendor relationships, documentation, and automation. The administrator will assess the existing IT and security posture, maintain a lightweight 6–12 month roadmap, and recommend tools and policies in partnership with Engineering leadership and the COO/CFO. Production AWS and application-level access remain owned by Engineering, and this role supports provisioning and reviews where needed. The position does not own the compliance program, but will maintain documented, evidence-ready IT controls to support future compliance efforts, including SOC 2. The role is part-time, with a preference for three days per week (Monday, Wednesday, and Friday) or approximately 24–28 hours per week. Alternative schedules may be discussed. Most support takes place during standard business hours, with occasional evening or weekend support for urgent issues or planned maintenance. The work is primarily remote, with occasional travel to the company warehouse for onsite support; travel is typically less than 5%. No special physical demands are required.

Requirements

3–5+ years of IT support or systems administration experience, ideally at a startup or SMB.
Experience as a sole or lead IT professional, or building IT processes from the ground up.
Hands-on experience with an MDM platform such as Iru/Kandji, Jamf, Intune, or similar.
Strong Google Workspace administration skills.
Experience with SSO, MFA, and identity management tools.
Comfort supporting both macOS and Windows.
Experience writing and implementing IT policies, including device, access, and acceptable-use policies.
Documentation-first work habits and ability to write instructions others can follow.
Scripting or automation experience with Bash, PowerShell, Python, or low-code tools such as n8n or Zapier.
Clear, friendly communication with non-technical coworkers.
Associate’s degree in Information Technology or a related field, or equivalent practical experience.

Nice To Haves

Experience with SaaS management platforms.
Hands-on incident response or endpoint investigation experience.
Exposure to a SOC 2 readiness effort; ISO 27001 or similar experience is a plus.
Familiarity with AWS or cloud infrastructure basics.

Responsibilities

Provide day-to-day IT support and troubleshoot hardware, software, account, and connectivity issues; escalate when needed and develop a ticketing and knowledge base process.
Assess IT and security posture, maintain a lightweight 6–12 month IT roadmap, recommend tooling, and manage the IT budget in partnership with Engineering leadership and the COO/CFO.
Administer the MDM platform, including device enrollment, configuration profiles, patching, app deployment, and compliance policies; assess Windows devices and recommend a baseline where appropriate.
Recommend an approach for personal devices that access company data, potentially using BYOD policies and conditional access.
Administer SSO and MFA, manage 1Password, and conduct periodic access reviews; support provisioning and reviews for production AWS and application access as needed, while Engineering retains ownership of that access.
Identify repetitive work and automate it where practical using tools such as n8n, Google Workspace administration, and MDM workflows.
Draft and maintain IT policies covering acceptable use, device standards, personal device use, and access management.
Run phishing and security awareness training using KnowBe4 and help employees follow IT policies, including software rules for company devices.
Respond initially to compromised endpoints or user accounts, including quarantine, initial investigation, and documentation, following Engineering leadership’s incident management framework.
Create and maintain runbooks, a knowledge base, and standard operating procedures.
Manage employee and contractor IT onboarding and offboarding, including provisioning laptops, accounts, and access, recovering devices, and revoking access.
Coordinate shipping, setup, repairs, and equipment returns for the distributed team.
Maintain hardware inventory, including assignments, warranties, and refresh cycles; track SaaS licenses, reclaim unused seats, and report quarterly savings opportunities to the COO/CFO.
Enforce device encryption, manage Google Workspace data retention, and maintain recovery procedures for lost or stolen devices.
Manage day-to-day IT vendor relationships and evaluate tools as needs evolve; obtain purchasing approval through Engineering leadership and the COO/CFO.
Support engineers with laptop standards, tool access, and secure setup for US and international team members, in coordination with the VP of Engineering.
Partner with HR on onboarding and offboarding timing and employee experience, and with Finance and Operations on purchasing and budget.
Document IT controls to support future compliance efforts, including SOC 2; the role does not own the compliance program.
Complete first-90-day objectives: learn the environment and processes; take over support and lifecycle operations; document onboarding and offboarding; inventory hardware and SaaS; assess Windows and personal-device use; publish common-support runbooks; automate at least two repetitive processes; deliver a prioritized IT and security gap assessment; and present a 6–12 month roadmap.
Perform other duties as assigned.