IT Administrator

Apollon Wealth Management • Mount Pleasant, SC

5d • Hybrid

About The Position

We are seeking a proactive and collaborative IT Administrator to support and enhance the firm's technology operations. The role works closely with the managed service provider (MSP) and internal teams to provide IT support, provision equipment, and manage licenses. The ideal candidate is forward-thinking, identifies opportunities for improvement, and co-creates solutions with peers and external partners.

Requirements

• At least 3 years of experience in an IT Administrator or similar role.
• Familiarity with SaaS license management and endpoint provisioning.
• Strong organizational and troubleshooting skills.
• Excellent communication and collaboration abilities.
• Comfort working in a fast-paced, service-oriented environment.

Nice To Haves

• Experience working with MSPs.

Responsibilities

• Partner with the MSP to oversee day-to-day operations, projects, and escalations.
• Serve as the primary escalation point for Advisors and internal users; manage and prioritize IT support tickets and coordinate with the MSP to resolve issues promptly and minimize disruptions.
• Manage procurement, configuration, and deployment of hardware and software for new and existing users.
• Oversee user access and license management for third-party tools such as Adobe, Zoom, and MS365, as well as centrally managed applications.
• Support IT aspects of firm acquisitions and transitions by coordinating onboarding, system integration, and technology setup for incoming advisors and staff with internal teams and the MSP.
• Partner with field offices and internal departments to understand technology needs, identify improvements, and provide ongoing IT support to improve efficiency and user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed