IT Administrator

Talon.One • Chicago, NY

6d

About The Position

Talon.One is hiring a full-time IT Administrator based in Chicago or New York. The role owns day-to-day IT support for US employees, ensuring their tools, devices, and access operate smoothly and securely. The administrator takes responsibility for defined systems and outcomes, prioritizes work using sound judgment, and provides clear recommendations when issues require further review. The role partners closely with the IT Operations team at the Berlin headquarters to help provide a consistent IT experience across Talon.One.

Responsibilities include supporting US employees through the ITSM system, email, and chat; administering workplace and collaboration systems; supporting meeting-room audiovisual equipment; managing identity, access, and device lifecycles; and contributing to endpoint security and compliance. The administrator is also expected to document processes, identify recurring problems, and implement practical improvements.

The estimated total compensation is $85,000–$110,000. Actual compensation may vary based on relevant experience, skills, qualifications, certifications, and location; the salary range may be changed or adjusted at any time.

Requirements

• At least 3 years of experience in IT support or administration, including service-desk practices and end-user computing.
• Strong knowledge of Google Workspace and JAMF.
• Confidence working with macOS and Windows.
• Familiarity with collaboration tools and meeting-room audiovisual systems.
• Ability to diagnose issues methodically, identify root causes, and determine when to escalate.
• Ability to apply SSO, least privilege, endpoint security, data privacy, and secure device-handling practices in daily work.
• Ability to prioritize workload, follow through reliably, and document work clearly.
• Effective collaboration across time zones and fluent English.

Responsibilities

• Own US IT support by triaging and resolving tickets received through the ITSM system, email, and chat; document outcomes and keep users informed.
• Escalate complex or higher-risk cases to Berlin IT with a clear recommendation.
• Administer Google Workspace, JAMF, Notion, Slack, and Zoom, maintaining accounts, groups, policies, and configurations with consideration for user and security impacts.
• Set up and support meeting-room audiovisual systems, including Google Meet hardware or Zoom Rooms, and troubleshoot audio, video, and connectivity issues.
• Manage identity and access for onboarding, role changes, and offboarding; support SSO and provisioning and apply least privilege alongside system owners.
• Manage the US device lifecycle and asset inventory, including procurement, shipping, repairs, returns, and secure offboarding with hardware and logistics partners.
• Support endpoint security and compliance by following established controls, helping triage security alerts, and maintaining secure device and account configurations.
• Document processes and runbooks, identify recurring problems, and implement practical improvements to IT operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed