IT Administrator

Talon.One • Chicago, NY

6d • Onsite

About The Position

The IT Administrator owns day-to-day IT for Talon.One’s US employees, ensuring their tools, devices, and access work smoothly and securely. The role is based in Chicago or New York and partners closely with the IT Operations team at the Berlin headquarters to provide a consistent IT experience across the company. The administrator owns defined systems and outcomes, prioritizes work using sound judgment, and provides clear recommendations when issues require escalation.

Requirements

• At least 3 years of experience in IT support or administration, including service-desk practices and end-user computing.
• Strong knowledge of Google Workspace and JAMF.
• Confidence working with macOS and Windows.
• Familiarity with collaboration tools and meeting-room AV.
• Ability to diagnose issues methodically, find root causes, and determine when to escalate.
• Apply SSO, least privilege, endpoint security, data privacy, and secure device handling in daily work.
• Ability to prioritize workload, follow through reliably, and document work clearly.
• Effective collaboration across time zones and fluent English.

Responsibilities

• Triage and resolve US IT support tickets received through the ITSM system, email, and chat; document outcomes and keep users informed.
• Escalate complex or higher-risk cases to Berlin IT with a clear recommendation.
• Administer Google Workspace, JAMF, Notion, Slack, and Zoom, maintaining accounts, groups, policies, and configurations with user and security impacts in mind.
• Set up and support meeting-room AV, including Google Meet hardware or Zoom Rooms, and troubleshoot audio, video, and connectivity issues.
• Manage identity and access for onboarding, role changes, and offboarding; support SSO and provisioning and apply least privilege alongside system owners.
• Manage the US device lifecycle and asset inventory, including procurement, shipping, repairs, returns, and secure offboarding with hardware and logistics partners.
• Support endpoint security and compliance by following established controls, helping triage security alerts, and maintaining secure device and account configurations.
• Document processes and runbooks, identify recurring problems, and implement practical improvements to IT operations.

Benefits

• Flexible and family-friendly environment.
• Bright, accessible offices with modern software and hardware.
• Flexibility in work hours and the possibility of working abroad, with an emphasis on results and motivation.
• Diverse, creative workspace with an open and international culture.
• Knowledge sharing and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed