ISV Digital Launch Partner Account Manager

Salesforce•San Francisco, CA

11d•$80,900 - $134,000

About The Position

The ISV Digital Launch Partner Account Manager joins Salesforce’s newly formed ISV Digital team within the ISV Partnerships organization. The role manages a large portfolio of approximately 50 ISV partners through a modern hybrid model combining programmatic one-to-many campaigns with targeted one-to-one strategic engagement. It focuses on partner enablement, lifecycle engagement, and systems automation, using reporting and agentic AI tools to automate routine interactions and identify high-value opportunities. The role designs and operates scalable onboarding programs, partner campaigns, sales plays, content, and workflows. It also helps establish core processes and documentation for a new team function, refining the approach as the role evolves. The position collaborates across Salesforce teams to improve launch onboarding, partner success, and operational processes, while meeting business-defined performance metrics.

Requirements

At least 5 years of work experience in sales, partner account management, or partner success.
Experience managing a high volume of accounts and implementing scalable approaches.
Experience building automation and workflows using agentic tools.
Experience with Salesforce reporting and proficiency segmenting and analyzing data in Excel or Google Sheets.
Strong organizational skills and ability to manage multiple priorities in a fast-paced, collaborative team environment.
Strong verbal and written communication skills.
Willingness to develop basic process documentation and partner-facing collateral under guidance.
Comfort with ambiguity and enthusiasm for solving problems on a new team.

Nice To Haves

Experience on a scaled team, ideally in SaaS, AI, data, or cloud ecosystems.
Experience creating enablement materials or email content for external audiences.
Community management experience.
Experience using marketing automation tools.
Passion for partner growth and ecosystem success.
Familiarity with the Salesforce platform, including APIs, workflows, automation, and agents, or strong willingness to learn quickly.
Experience with Claude, OpenAI, Tableau, Slack or Slackbot, Google Workspace, or Workbench.

Responsibilities

Design, build, and maintain processes that streamline ISV Partner Launch Onboarding and execute scalable campaigns that guide partners through operational and go-to-market best practices.
Use targeted one-to-one engagement for strategic initiatives involving technology adoption, potential assessment, and removing partner roadblocks.
Segment and tier a large partner territory by onboarding stage, potential, and partner type using Salesforce reports and other data tools.
Build and monitor KPI dashboards to identify partner intent, commercial potential, technology adoption, engagement, and appropriate next pathways.
Collaborate with Business Development, PAMs, Technical, Support, Legal, and Operations teams on launch onboarding strategy and end-to-end process improvements.
Meet monthly, quarterly, and annual operational and partner success metrics established by the business.
Evaluate, trial, and integrate AI tools to improve the partner experience and scale onboarding.
Establish and document core processes for a new team function, adapting and expanding the scope as the role evolves.