ISV Partner Manager

Epicor • Cleveland, OH

3d • Hybrid

About The Position

The ISV Partner Manager manages strategic relationships with Independent Software Vendors whose solutions Epicor brings to market alongside its own. The role coordinates operational, commercial, and go-to-market activities that support partnerships, including contracts, renewals, sales enablement, and roadmap alignment. It works across internal teams and external partners to create lasting success for Epicor, partners, and customers.

The position also participates in evaluating and onboarding new ISV partners, with the opportunity to develop greater ownership of strategic partnership development over time.

Requirements

• Experience in software partnerships, product management, account management, strategic partnerships, or another highly cross-functional role.
• Strong relationship management skills and the ability to build trust with internal stakeholders and external partners.
• Ability to influence teams and move initiatives forward without direct authority.
• Strong communication, organization, and coordination skills, including the ability to manage multiple partner priorities.
• A collaborative, customer-focused mindset and the ability to connect business, operational, and go-to-market considerations.

Nice To Haves

• Direct experience managing Independent Software Vendor partnerships as an ISV Partner Manager, ISV Alliance Manager, or in a similar role.
• Experience within ERP, enterprise software, or a mature software partner ecosystem, including exposure to licensing, fulfillment, billing, renewals, and bringing third-party solutions to market.

Responsibilities

• Manage a portfolio of strategic ISV relationships and serve as a key point of connection between Epicor and third-party software partners.
• Coordinate day-to-day partner operations, including licensing, fulfillment, billing, renewals, sales support, and issue resolution.
• Help ensure Epicor and ISV partners meet contractual commitments, collaborating with Legal, Procurement, Finance, and other stakeholders.
• Bring together Product, Product Marketing, Sales, Business Operations, and Finance teams to support partner priorities and execution.
• Coordinate go-to-market activities for partner solutions, including sales enablement, marketing alignment, and internal readiness.
• Facilitate alignment around product roadmaps, releases, and changes affecting shared customers or the partnership.
• Participate in evaluating and onboarding new ISV partners.

Benefits

• Comprehensive health and wellness benefits.
• Mentorship, continuing education, and career goal-setting opportunities; 25% of positions are filled internally.
• Free LinkedIn Learning licenses and a mentoring program.
• Inclusive global workplace.
• Work-life balance policies that encourage time off.
• Support for international relocation and permanent residency processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed