ISV Digital Launch Partner Account Manager

Salesforce•San Francisco, CA

10d

About The Position

The ISV Digital Launch Partner Account Manager joins Salesforce’s newly formed ISV Digital team within the ISV Partnerships organization. The role manages a large portfolio of approximately 50 ISV partners using a hybrid model that combines programmatic one-to-many campaigns with targeted one-to-one strategic engagement. It focuses on new partner enablement, lifecycle marketing, and systems automation, using Salesforce reporting and agentic AI tools to scale engagement and identify high-value opportunities. The position helps build the future of Digital Launch territory management by designing and executing campaigns, sales plays, content, and workflows that keep partners engaged and productive. It also helps establish core processes and documentation for the new team, refining the approach as the function evolves. The role collaborates across Salesforce teams and is accountable for operational and partner-success metrics.

Requirements

At least 5 years of work experience in sales, partner account management, or partner success.
Experience managing a high volume of accounts and implementing scaled approaches.
Experience building automation and workflows using agentic tools.
Experience with Salesforce reporting and proficiency in segmenting and analyzing data in Excel or Google Sheets.
Strong organizational skills and ability to manage multiple priorities in a fast-paced, collaborative team environment.
Strong verbal and written communication skills.
Willingness to develop basic process documentation and partner-facing collateral under guidance.
Comfort with ambiguity, problem-solving, and joining a new team.

Nice To Haves

Experience working on a scaled team, ideally in SaaS, AI, data, or cloud ecosystems.
Experience creating enablement content or email content for external audiences.
Community management experience.
Experience using marketing automation tools.
Passion for partner growth and ecosystem success.
Familiarity with the Salesforce platform, including APIs, workflows, automation, or agents, or a strong willingness to learn quickly.
Experience with tools such as Claude, OpenAI, Tableau, Slack or Slackbot, Google Workspace, or Workbench.

Responsibilities

Design, build, and maintain processes that streamline ISV Partner Launch onboarding.
Execute one-to-many campaigns across a large partner territory to guide partners through operational and go-to-market best practices.
Conduct targeted one-to-one partner engagement for strategic technology adoption, high-potential assessment, and resolving roadblocks.
Segment and tier partners by onboarding stage, potential, and partner type using Salesforce reports and other data tools.
Build and monitor KPI dashboards to identify partner intent, commercial potential, technology adoption, engagement, and appropriate next pathways.
Collaborate with Business Development, Partner Account Managers, Technical, Support, Legal, and Operations teams on strategy, onboarding, and process improvements.
Meet monthly, quarterly, and annual operational and partner-success metrics.
Evaluate, trial, and integrate AI tools to improve the partner experience and scale onboarding.
Establish foundational processes and documentation for the new team function, adapting and refining them as the role evolves.