ISP Maintenance Technician II

gFiber•Omaha, NE

2d•$31 - $34

About The Position

The ISP Maintenance Technician II is part of gFiber’s Field Operations Plant Maintenance team, which supports customer installations and network construction to grow and maintain gFiber networks. The role focuses on installing, repairing, and maintaining the gFiber physical plant and diagnosing and correcting service-impacting issues within central offices, remote terminals, and collocation facilities. The technician also assists vendor partners in developing expertise in inside plant installation, maintenance, and repair, while supporting downstream network infrastructure. The position requires working non-standard hours as needed, including nights, weekends, holidays, on-call periods, and differing work rotations or shifts. It also involves 10% domestic travel and the ability to lift or move equipment weighing up to 50 pounds. The role is not eligible for immigration sponsorship. The application window is open until at least October 28, 2026, but may remain online for a shorter or longer period based on business needs.

Requirements

At least 5 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
At least 3 years of experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), patch panels, and Telecom Headend work.
At least 3 years of experience with physical-layer networking infrastructure components, including Optical Line Terminals, Optical Switches, Category 5 or greater twisted-pair copper cabling, patch panels, and fiber-optic cabling.
Ability to lift or move equipment weighing up to 50 pounds.
Valid driver's license.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, on-call periods, and differing work rotations or shifts, and to travel domestically 10% of the time.

Nice To Haves

Ability to operate Google Workspace and Salesforce applications.
Experience installing and maintaining Juniper, Adtran, or Nokia equipment.
Experience working with utility companies and coordinating with city or local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments.
At least 3 years of experience with business-to-business (B2B)/Enterprise fiber network construction or operations.
Experience troubleshooting Ethernet network issues related to routers, switches, and hubs.
Experience installing, commissioning, and maintaining point-to-point or omnidirectional wireless networks.
Experience managing relationships with contractors and vendors of varying types and sizes.

Responsibilities

Identify and resolve service-disrupting issues affecting residential and small business services, from backbone fiber to central office or remote terminal equipment.
Diagnose and correct inside plant network connectivity issues involving Optical Line Terminals, Optical Switches, Routers, Wireless Radios, and their components.
Troubleshoot and resolve issues involving fiber, Ethernet, coaxial, and twisted-pair inside wiring; DC power plants and UPS systems; and media gateways, modems, routers, and switches.
Install, restore, and maintain central office facilities and monitoring equipment.
Install, restore, and maintain wireless radios and supporting equipment.
Install and test Optical Line Terminals, Optical Switches, and Routers; make cross connects in telecom spaces; and perform installation, construction, maintenance, and troubleshooting of cabling and network devices.
Handle complex customer interactions with professionalism, thoroughness, and strong client service.
Communicate effectively with internal colleagues and external customers.
Develop relationships with suppliers and industry partners through technical expertise, communication, and collaboration.
Execute operational processes and procedures with attention to detail.
Collaborate with team members to build proficiency in troubleshooting complex network connectivity and inside wiring issues.
Work non-standard hours as needed, including nights, weekends, holidays, on-call periods, and differing work rotations or shifts, and travel domestically as required.