ISP Field Technician

Santo Domingo Tribe • Santo Domingo Pueblo / Kewa, NM

6d • $22 - $26

About The Position

Santo Domingo Pueblo is seeking a dependable, customer-focused ISP Field Technician to support internet services throughout the Pueblo and surrounding service areas. This hands-on position installs and troubleshoots equipment, assists customers, and maintains the infrastructure that keeps the community connected.

The ISP Field Technician supports installation, maintenance, and repair of residential internet services and related infrastructure. The position provides technical assistance remotely and at customer homes and service locations, troubleshoots connectivity and equipment issues, and documents service requests using the UISP helpdesk system. The Technician works with the IT team to maintain reliable internet service, respond to outages, and provide courteous customer support. Responsibilities include rooftop equipment installation, tower climbing, and rigging after completion of required training, certification, and authorization.

The work environment is described as friendly, supportive, flexible, and community-service driven. Santo Domingo Pueblo offers a generous leave policy that includes vacation, holidays, and administrative days totaling up to 54 days off in a year, affordable medical plans, health, dental, and vision coverage, a competitive 401k retirement plan, and amenities aimed at creating work/life balance.

Requirements

• High school diploma or GED equivalent.
• One year of clerical experience.
• Basic knowledge of computers, hardware, software, and internet connectivity.
• Ability to use email, Microsoft Office applications, and computerized service request systems.
• Ability to follow written and verbal instructions and learn technical installation and troubleshooting procedures.
• Strong customer service, communication, and organizational skills.
• Ability to work independently within assigned responsibilities and cooperatively with a team.
• Willingness and ability to complete required tower climbing and rigging training and obtain and maintain certification.
• Valid New Mexico driver's license and continued eligibility for coverage under Santo Domingo Pueblo's liability insurance plan.
• Satisfactory completion of a background check and pre-employment drug screening.

Responsibilities

• Install, maintain, and repair residential internet services and related infrastructure.
• Provide technical assistance remotely and at customer homes and service locations.
• Troubleshoot connectivity and equipment issues.
• Document service requests using the UISP helpdesk system.
• Work with the IT team to maintain reliable internet service and respond to outages.
• Provide courteous customer support throughout the Pueblo and surrounding service areas.
• Install rooftop equipment and perform tower climbing and rigging after required training, certification, and authorization.

Benefits

• Vacation, holidays, and administrative days totaling up to 54 days off in a year.
• Affordable medical plans.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Competitive 401k retirement plan.
• Amenities aimed at creating work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED