ISP Field Technician

Santo Domingo Tribe • Santo Domingo Pueblo, NM

4d • Onsite

About The Position

Santo Domingo Pueblo is seeking a dependable, customer-focused ISP Field Technician to support internet services throughout the Pueblo and surrounding service areas. This hands-on position installs and troubleshoots equipment, assists customers, and maintains the infrastructure that keeps the community connected.

The ISP Field Technician supports installation, maintenance, and repair of residential internet services and related infrastructure. The position provides technical assistance remotely and at customer homes and service locations, troubleshoots connectivity and equipment issues, and documents service requests using the UISP helpdesk system. The Technician works with the IT team to maintain reliable internet service, respond to outages, and provide courteous customer support. Rooftop equipment installation, tower climbing, and rigging are included after required training, certification, and authorization.

Job-specific technical training will be provided; prior ISP experience is not required.

Requirements

• High school diploma or GED equivalent.
• One year of clerical experience.
• Basic knowledge of computers, hardware, software, and internet connectivity.
• Ability to use email, Microsoft Office applications, and computerized service request systems.
• Ability to follow written and verbal instructions and learn technical installation and troubleshooting procedures.
• Strong customer service, communication, and organizational skills.
• Ability to work independently within assigned responsibilities and cooperatively with a team.
• Willingness and ability to complete required tower climbing and rigging training and obtain and maintain certification.
• Valid New Mexico driver's license and continued eligibility for coverage under Santo Domingo Pueblo's liability insurance plan.
• Satisfactory completion of a background check and pre-employment drug screening.

Responsibilities

• Install, maintain, and repair residential internet services and related infrastructure.
• Provide technical assistance remotely and at customer homes and service locations.
• Troubleshoot connectivity and equipment issues.
• Document service requests using the UISP helpdesk system.
• Work with the IT team to maintain reliable internet service and respond to outages.
• Provide courteous customer support throughout the Pueblo and surrounding service areas.
• Install rooftop equipment and perform tower climbing and rigging after completing required training, certification, and authorization.

Benefits

• Generous leave policy including vacation, holidays, and administrative days totaling up to 54 days off in a year.
• Affordable medical plans.
• Health, dental, and vision coverage.
• Competitive 401k retirement plan.
• Amenities aimed at creating a solid work/life balance.
• Friendly staff, a supportive work environment, and flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED