ISP Maintenance Technician II

GFiber•Omaha, NE

About The Position

The Inside Plant (ISP) Maintenance Technician installs, repairs, and maintains gFiber’s physical plant and diagnoses and corrects service-impacting root causes in central offices, remote terminals, and collocation facilities. The role also supports vendor partners in developing expertise in ISP installation, maintenance, and repair, while providing support for downstream network infrastructure. The technician troubleshoots connectivity across the gFiber network, including backbone fiber, central office and remote terminal equipment, optical line terminals, optical switches, routers, wireless radios, inside wiring, power systems, and network devices. The role includes maintaining facilities and monitoring equipment; installing, testing, restoring, and maintaining network equipment; making telecom-space cross-connects; and performing cabling and network-device construction and maintenance. The position requires professional customer service and communication with customers, colleagues, suppliers, and industry partners. The technician follows operational procedures and collaborates with the team to build proficiency in resolving complex connectivity and inside-wiring issues. Non-standard hours may be required, including nights, weekends, holidays, on-call periods, and differing rotations or shifts. The role also involves 10% domestic travel.

Requirements

At least 5 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
At least 3 years of experience with rack-and-stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), patch panels, and telecom headend work.
At least 3 years of experience with physical-layer networking infrastructure components, including optical line terminals, optical switches, Category 5 or greater twisted-pair copper cabling, patch panels, and fiber-optic cabling.
Ability to lift or move up to 50 pounds of equipment as required.
Valid driver's license.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, on-call periods, and differing work rotations or shifts, and to travel domestically 10%.

Nice To Haves

Ability to operate Google Workspace and Salesforce applications.
Experience installing and maintaining Juniper, Adtran, or Nokia equipment.
Experience working with utility companies and coordinating with city or local permitting offices, and subject matter expertise in outside-plant FTTH deployments.
At least 3 years of experience with business-to-business (B2B)/enterprise-level fiber network construction or operations.
Experience troubleshooting Ethernet network issues involving routers, switches, and hubs.
Experience installing, commissioning, and maintaining point-to-point or omnidirectional wireless networks.
Experience managing relationships with contractors and vendors of varying types and sizes.

Responsibilities

Identify and resolve service-disrupting issues spanning backbone fiber, central offices, and remote terminal equipment.
Diagnose and correct inside-plant network connectivity issues involving optical line terminals, optical switches, routers, wireless radios, and related components.
Troubleshoot inside wiring, including fiber, Ethernet, coaxial, and twisted-pair cabling; powering systems such as DC power plants and UPS equipment; and network devices such as media gateways, modems, routers, and switches.
Install, restore, and maintain central office facilities and monitoring equipment.
Install, restore, and maintain wireless radios and supporting equipment.
Install and test optical line terminals, optical switches, and routers; make cross-connects in telecom spaces; and perform installation, construction, maintenance, and troubleshooting of cabling and network devices.
Provide professional, thorough service during complex customer interactions and communicate effectively with internal colleagues and external customers.
Build relationships with suppliers and industry partners through technical knowledge, communication, and collaboration.
Follow operational processes and procedures with attention to detail.
Collaborate with team members to develop troubleshooting proficiency and support continuous learning.
Work non-standard hours as needed, including nights, weekends, holidays, on-call periods, and differing work rotations or shifts; travel domestically 10%.