ISP Maintenance Technician II

gFiber•Omaha, NE

4h•$28 - $34

About The Position

The Inside Plant (ISP) Maintenance Technician installs, repairs, and maintains gFiber’s physical plant. The role diagnoses and corrects service-impacting root causes within central offices, remote terminals, and collocation facilities, and supports vendor partners in developing expertise in ISP installation, maintenance, and repair. The technician also supports downstream portions of the network infrastructure. The Field Operations team handles installation, maintenance, and repair of residential and small business services. The Plant Maintenance team supports wired and wireless customer installation and network construction to grow and maintain gFiber networks. This position requires non-standard hours when needed, including nights, weekends, holidays, on-call work, and varying rotations or shifts, as well as 10% domestic travel. The role is not eligible for immigration sponsorship.

Requirements

At least 5 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
At least 3 years of experience with rack-and-stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), patch panels, and Telecom Headend work.
At least 3 years of experience with physical-layer networking infrastructure components, including Optical Line Terminals, Optical Switches, Category 5 or greater twisted-pair copper cabling, patch panels, and fiber-optic cabling.
Ability to lift or move equipment weighing up to 50 pounds as required.
Valid driver's license.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, on-call work, and differing rotations or shifts, and to travel domestically up to 10%.

Nice To Haves

Ability to use Google Workspace and Salesforce applications.
Experience installing and maintaining Juniper, Adtran, or Nokia equipment.
Experience working with utility companies and coordinating with city or local permitting offices, and subject matter expertise in outside-plant FTTH deployments.
At least 3 years of experience with business-to-business (B2B)/enterprise-level fiber network construction or operations.
Experience troubleshooting Ethernet network issues involving routers, switches, and hubs.
Experience installing, commissioning, and maintaining point-to-point or omnidirectional wireless networks.
Experience managing relationships with contractors and vendors of varying types and sizes.

Responsibilities

Identify and resolve service-disrupting issues from backbone fiber through central office or remote terminal equipment to maintain residential and small business services.
Diagnose and correct inside-plant network connectivity issues involving Optical Line Terminals, Optical Switches, Routers, Wireless Radios, and related components.
Troubleshoot inside wiring, including fiber, Ethernet, coaxial, and twisted-pair cabling; powering systems such as DC power plants and UPS; and network devices such as media gateways, modems, routers, and switches.
Install, restore, and maintain central office facilities and monitoring equipment.
Install, restore, and maintain wireless radios and supporting equipment.
Install and test Optical Line Terminals, Optical Switches, and Routers; make cross-connects in telecom spaces; and perform installation, construction, maintenance, and troubleshooting of cabling and network devices.
Handle complex customer interactions with professionalism, thoroughness, and strong client service.
Communicate effectively with internal colleagues and external customers.
Build relationships with suppliers and industry partners through technical knowledge, communication, and collaboration.
Follow operational processes and procedures with attention to detail.
Collaborate with team members to build proficiency in troubleshooting complex network connectivity and inside-wiring issues.
Work non-standard hours as needed, including nights, weekends, holidays, on-call work, and differing rotations or shifts, and travel domestically up to 10%.