IS Support Analyst I
About The Position
Pyrotek is hiring an IS Support Analyst I to provide hands-on, customer-focused technical support to employees across hardware, software, and endpoints. The role is the first line of support and includes installing and configuring systems, resolving technical issues, and assisting other Information Systems team members with projects and more complex troubleshooting. The position is based at Pyrotek’s manufacturing facility in Sanborn, New York, and is primarily office-based with occasional visits to manufacturing sites. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with travel by car and air up to 20%, mostly within the United States.
Requirements
- High school diploma.
- Proficiency with Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with basic networking and Wi-Fi, PC hardware, and software support.
- Strong documentation, diagnostic, and organizational skills.
- Excellent communication and customer service abilities.
- Problem-solving and critical-thinking skills.
- Team-oriented approach, with a strong sense of ownership and accountability.
- Adaptability, reliability, and professionalism under pressure.
- Valid U.S. driver’s license and a passport or ability to obtain one.
- Ability to sit, lift up to 25 pounds, and wear appropriate personal protective equipment when required.
Nice To Haves
- Associate or bachelor’s degree.
- Experience in PC or IT support, especially in an Information Systems environment.
- Microsoft or Information Systems-related certifications, such as CompTIA or MCSA.
Responsibilities
- Install, configure, and support endpoints and Information Systems equipment.
- Troubleshoot and resolve internal users’ helpdesk tickets in a timely and professional manner.
- Assist with hardware and software maintenance, updates, and repairs.
- Monitor system performance and create reports as needed.
- Prepare clear documentation for processes, troubleshooting, and user support.
- Collaborate with Information Systems team members on projects and escalate complex issues when needed.
- Provide outstanding customer service and represent Information Systems as a trusted partner to internal teams.
Benefits
- Benefits are offered, but specific benefits are not listed in the posting.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
