IS Support Technician
About The Position
Vancouver Clinic is hiring an IS Support Technician for its Information Security team. The role requires broad technical knowledge of PC troubleshooting, diagnostic testing, and repair, as well as strong administrative skills with Microsoft 365 services. Experience managing and deploying devices through Microsoft Intune is preferred. The technician will also work with mobile device management, including configuring and troubleshooting iOS devices. The position is based at the Evergreen Administration Offices in Vancouver, Washington, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional overtime and weekend availability may be required. The posted hiring range is generally $25.95–$31.10 per hour, with placement based on an evaluation of experience; the posting also lists a pay range of $25.44–$35.61. The role includes troubleshooting user-reported hardware and software issues, repairing computers, laptops, printers, and communication connections, deploying hardware and software, running basic diagnostic tests, and managing service issues with third-party vendors. Vancouver Clinic requires applicants to be authorized to work in the United States and states that it cannot sponsor or take over sponsorship of an employment visa. Offers are contingent on successful background screening and immunization requirements.
Requirements
- High school diploma or equivalent.
- At least one year of relevant work experience.
- Experience working with technical hardware such as processors, memory, hard drives, and network interface cards (NICs).
- Broad technical knowledge of PC troubleshooting, diagnostic testing, and repair.
- Strong administrative skills with Microsoft 365 services.
- Proficiency in mobile device management, including configuring and troubleshooting iOS devices.
- Valid driver's license in good standing; driving record must meet Vancouver Clinic standards.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues.
- Must be authorized to work for any employer in the United States.
Nice To Haves
- Experience managing and deploying devices through Microsoft Intune.
- A+ certification.
Responsibilities
- Troubleshoot and assist in resolving user-reported hardware and software problems.
- Repair computers, laptops, printers, and communication connections.
- Build and deploy new PC, laptop, and thin-client hardware and software using approved Windows image tools and basic operating-system media.
- Run basic diagnostic tests.
- Manage warranty and non-warranty service issues with third-party vendors.
- Configure and troubleshoot iOS devices as part of mobile device management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment (AD&D) insurance
- Long-term disability insurance
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
