IS Support Technician

Vancouver Clinic • Vancouver, WA

2d • $25 - $36 • Onsite

About The Position

Join Vancouver Clinic’s Information Security team as an Information Systems Support Technician. The position requires broad technical knowledge of PC troubleshooting, diagnostic testing, and repair. The technician troubleshoots and helps resolve user-reported hardware and software problems, builds and deploys computers and related equipment, performs basic diagnostic tests, and coordinates service issues with third-party vendors. The role also calls for strong Microsoft 365 administrative skills and proficiency in mobile device management, including configuring and troubleshooting iOS devices. Experience managing and deploying devices through Microsoft Intune is preferred.

The position is based at Evergreen Administration Offices, 13898 NE 28th Street, Vancouver, WA 98682. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional overtime and weekend availability may be required. The hiring range is generally $25.95–$31.10, with placement based on an evaluation of experience. A separate pay range is listed as $25.44–$35.61.

The role requires the ability, with or without reasonable accommodation, to work with a diverse population of patients and colleagues seeking or considering care across a wide range of medical decisions. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available. Offers are contingent on successful completion of background screening and immunization requirements. Vancouver Clinic is an alcohol- and drug-free workplace and an equal opportunity employer.

Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Experience working with technical hardware such as processors, memory, hard drives, and NICs.
• Broad technical knowledge of PC troubleshooting, diagnostic testing, and repair.
• Strong administrative skills with Microsoft 365 services.
• Proficiency in mobile device management, including configuring and troubleshooting iOS devices.
• Valid driver’s license in good standing; driving record must meet Vancouver Clinic standards.
• Ability, with or without reasonable accommodation, to work with a diverse population of patients and colleagues.
• Authorization to work for any employer in the United States.

Nice To Haves

• Experience managing and deploying devices through Microsoft Intune.
• A+ certification.

Responsibilities

• Troubleshoot and help resolve user-reported hardware and software problems.
• Repair computers, laptops, printers, and communication connections.
• Build and deploy new PC, laptop, and thin-client hardware and software using approved Windows image tools and basic operating system media.
• Run basic diagnostic tests.
• Manage warranty and non-warranty service issues with third-party vendors.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term disability.
• Health savings account and flexible spending account.
• Employee assistance program.
• Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services.
• 401(k) retirement plan with employer matching contributions up to 4%.
• Competitive total rewards program; compensation packages and time-off programs vary based on factors including department, position type, primary work state, and FTE.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED