Inventory Support Specialist (Region: Atlanta, GA)

TurnCare™•Atlanta, GA

9h•$50,000 - $60,000•Remote

About The Position

The Inventory Support Specialist (ISS) is the operational owner and field liaison for Guardian equipment management within assigned customer accounts. The ISS ensures that equipment is available, accurately tracked, properly installed, operationally ready, and moved efficiently through hospital workflows. This role coordinates closely with Biomedical Engineering, Supply Chain, Shipping and Receiving, Environmental Services, Patient Transport, frontline hospital staff, and internal TurnCare teams. The ISS combines inventory discipline, customer service, field execution, and foundational product support. The position supports pilots, go-lives, commercialization, account expansion, routine rounding, troubleshooting, returns, and replacement workflows. Success requires strong organization, attention to detail, ownership, sound judgment, comfort working in acute-care environments, and the ability to operate independently in a fast-paced, team-oriented setting.

Requirements

High school diploma or equivalent required
Minimum of one year of experience in inventory management, logistics, supply chain, medical equipment support, field service, healthcare operations, or a closely related role.
Experience performing inventory audits, reconciling equipment, managing shipments, or coordinating repair and replacement workflows.
Valid driver’s license and reliable transportation.
Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and virtual meeting platforms; ability to learn company inventory, service, CRM, and documentation systems.

Nice To Haves

Associate degree or relevant technical, logistics, healthcare, or supply-chain education preferred.
Experience working in hospitals, acute-care settings, biomedical engineering, medical device operations, durable medical equipment, or healthcare supply chain.
Experience supporting product implementations, go-lives, field operations, or multi-site customer accounts.
Experience with basic equipment troubleshooting, service documentation, shipping and receiving, or return-material processes.
Demonstrated ability to analyze inventory and utilization information and translate findings into operational action.

Responsibilities

Serve as the primary onsite operational owner for Guardian inventory within assigned facilities and health systems.
Implement and maintain standardized inventory tracking and control processes for controllers, surfaces, clamps, straps, accessories, replacement equipment, and backup inventory.
Perform routine inventory audits; reconcile missing, damaged, underused, or unaccounted-for equipment and communicate corrective actions.
Monitor inventory levels, product access, utilization patterns, storage locations, and readiness to support patient care and customer demand.
Partner with clinical and operational stakeholders to align inventory placement and par levels with utilization trends, unit needs, go-live requirements, and expansion plans.
Clean, repackage, stage, redistribute, and account for equipment in accordance with approved TurnCare procedures and hospital infection-prevention requirements.
Coordinate equipment retrieval, replacement, and redistribution to minimize downtime and maintain operational continuity.
Establish and maintain effective working relationships with hospital departments and operational partners including Biomedical Engineering, Supply Chain, Shipping and Receiving, Environmental Services, Patient Transport, and Frontline Clinical and Unit Leadership.
Install and remove Guardian-related clamps, straps, and associated equipment after completing required TurnCare training and competency validation.
Verify that equipment is properly secured, correctly configured, functional, and ready for use.
Identify and address gaps in installation standards through immediate correction, operational reinforcement, and escalation when needed.
Complete monthly quality sampling of clamp and strap placement at assigned facilities and maintain the site-specific tools required to perform checks.
Support inventory deployment, staging, equipment placement, and readiness during pilots, go-lives, expansions, and other customer transitions.
Coordinate backup and replacement inventory to ensure continuity during repairs, surges, expansions, or unexpected equipment needs.
Serve as the primary operational point of contact for customers reporting faulty, damaged, missing, or nonfunctioning Guardian equipment.
Coordinate issue intake, determine appropriate next steps within established protocols, facilitate communication among hospital departments and TurnCare teams, and ensure timely follow-up through resolution.
Perform approved initial troubleshooting before equipment return, including visual inspection, verification of power or connectivity concerns, basic operational testing, accessory checks, and identification of common failure patterns.
Partner with Biomed and Supply Chain so they function as the centralized control point for incoming and outgoing equipment movement according to facility workflow.
Coordinate local pickup, shipment, return authorization, replacement deployment, packaging, labels, and return documentation.
Support equipment pickup and replacement activities and act as the bridge between customer operations and TurnCare Manufacturing, Engineering, Supply Chain, Service, and Operations.
After formal training, certification, and authorization, perform approved limited field-service tasks and component replacement in accordance with defined protocols, escalation criteria, and documentation standards.
Complete Product Defect/Return Tracking (PDRT) entries and related service documentation accurately and promptly.
Provide onsite support during pilots and commercialization launches, including daily equipment rounding during the initial stabilization period, typically the first two weeks following go-live.
Validate inventory, support workflows, reinforce approved operational education, engage staff, escalate issues rapidly, and identify operational gaps or adoption barriers.
Complete routine post-go-live rounding, generally monthly unless a different cadence is approved based on customer engagement, inventory performance, support volume, operational stability, and facility ownership.
Transition mature accounts to an every-other-month, quarterly, or as-needed support cadence when approved by TurnCare leadership and the account team.
Assist with expansion planning, forecasting, inventory scaling, and readiness for additional units, facilities, or health-system deployment.
Maintain accurate inventory, service, support, shipment, audit, and rounding records in approved TurnCare systems.
Track recurring equipment issues, escalation patterns, turnaround times, inventory variances, and operational risks.
Provide timely operational updates to Clinical Sales Specialists, Customer Success, Clinical teams, Operations leadership, Manufacturing, Supply Chain, and other internal stakeholders.
Build trust with frontline staff and hospital operational partners through responsive communication, professionalism, reliability, and follow-through.
Proactively surface customer concerns, workflow barriers, equipment risks, and opportunities to improve adoption, uptime, and operational efficiency.
Participate in process-improvement initiatives and help standardize inventory, troubleshooting, shipping, return, and documentation workflows across customer accounts.
Maintain confidentiality, discretion, and sound business judgment in all customer and internal relationships.
Demonstrate a customer-first mindset while balancing patient safety, regulatory requirements, operational standards, and company priorities.