Garnishment Specialist - Hybrid (Atlanta, GA)

OneDigital • Atlanta, GA

2d • Hybrid

About The Position

OneDigital provides garnishment and employment-verification support for a dedicated client. The Garnishment Specialist researches and resolves requests using multiple systems and vendors, manages and records payments, and oversees business-to-business gift card orders and bulk-order requests. The role operates primarily remotely under supervision and requires availability during the client’s service hours of 8:00 a.m. to 5:00 p.m. Eastern Time. After-hours support, some holiday work, and overtime may be required to meet goals or guidelines. The position is based in Atlanta, Georgia, with dedicated resources providing virtual support and joining in person less than 25% of the time.

The position requires a customer-service mindset and an expectation of providing “2nd mile” service. The successful candidate is reliable, organized, process-driven, comfortable with change, and able to work independently while communicating diplomatically and accurately. The job description states that a college degree and at least two years of relevant experience are required.

Requirements

• At least two years of experience related to garnishments of all types, tax levies, creditor garnishments, and verification of employment.
• College degree required.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Technology savvy.
• Excellent listening, speaking, and writing skills.
• Highly organized and process-driven.
• Reliable transportation and punctuality required.
• Welcomes change.
• Available during the client’s service hours of 8:00 a.m. to 5:00 p.m. Eastern Time.
• Able to provide after-hours support and work some holidays and overtime when required.

Nice To Haves

• Patient and consistent work style.
• Desire to help others and good listening skills.
• Analytical and objective thinking.
• Ability to work independently and use systematic approaches.
• Attention to directives, standards, accuracy, and detail.
• Diplomatic approach to people and conflict.
• Curiosity and creativity.

Responsibilities

• Receive, research, and respond to or escalate restaurant garnishments, tax levies, creditor garnishments, and employee-verification requests or services in a timely manner.
• Use systems and software to research requests and notifications appropriately.
• Complete provided documentation or prepare appropriate responses to requestors.
• Monitor the garnishment inbox.
• Research credit-card disputes and challenge them with corresponding evidence.
• Mail responses to requesters.
• Communicate with staff about non-routine requests requiring escalation.
• Research, record, and communicate restaurant check-count discrepancies.
• Assist with special projects.
• Perform additional payroll duties upon request.
• Manage and record payments and oversee business-to-business gift-card orders and bulk-order requests.

Benefits

• Eligible employees may receive health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Learning and development programs.
• Reimbursement of job-related expenses according to company policy.
• Employee perks and discounts.
• Some roles may be eligible for variable compensation, commission, and/or an annual bonus, depending on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level