Garnishment Specialist

Fifth Third Bank • Cincinnati, OH

7d

About The Position

Under minimal supervision, the Garnishment Specialist responds to complex legal orders served on Fifth Third Bank, its affiliates, and subsidiaries. The role provides timely, courteous customer service to parties involved in legal orders and represents the bank to courts, attorneys, enforcement agencies, and the broader legal community. It ensures compliance with state and federal laws and timely processing of legal orders, while mitigating processing errors that could expose the bank to financial loss or reputational harm.

The position is accountable for managing risk by following policies and procedures, raising concerns, and acting in the best interests of customers and colleagues. It works with multiple business lines to review accounts, assess legal orders and protected funds, and coordinate appropriate responses. The role requires accuracy, sound judgment, confidentiality, research skills, and the ability to meet sensitive deadlines in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Four years of related experience; experience in Legal, Operations, or Retail banking is preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Ability to function in a fast-paced environment.
• Commitment to teamwork.
• Ability to balance multiple priorities and meet deadlines, including under sensitive time constraints.
• Strong analytical and logical reasoning skills for problem solving.
• Ability to independently research, recognize, and solve problems.
• Strong customer service orientation and ability to manage multiple projects simultaneously.
• Basic PC skills and knowledge of Excel, Word, and Access.
• Proficient data-entry skills.
• Self-motivation, initiative, and demonstrated ownership and follow-through of issues.

Nice To Haves

• Paralegal Certificate or two years of Legal Processing experience.
• Knowledge of ACE, Agile, Vector4, RAFT, Mobius, and Document Direct.

Responsibilities

• Interpret garnishment language to determine its scope, jurisdiction, applicability, and timeframe.
• Ensure garnishment orders are properly served to mitigate potential monetary loss to the bank.
• Comprehensively review legal documents valued between $50,000 and/or over $1 million, ensure orders are handled appropriately, and accurately record them in the database.
• Work with Retail, Commercial, and Brokerage Operations to review depository account setup.
• Identify opportunities to improve efficiency and quality and reduce turnaround time while adhering to state timelines.
• Research, analyze, and resolve potential process problems; develop solutions and maintain productivity and efficiency.
• Research depository accounts for federally protected benefits and file answers conveying findings accordingly.
• Identify accounts in which the bank may hold a priority security interest or right to offset funds.
• Coordinate with the appropriate line of business to determine funds to apply to obligations owed to the bank by a debtor or account owner.
• Maintain strict confidentiality to mitigate operational, reputational, monetary, and legal risks.
• Initiate and remove account holds and prepare bank checks for mailing to courts, law offices, child support enforcement agencies, and the IRS.
• Promptly notify customers of account actions by mailing copies of orders and notification letters, and fax notification letters to branches in a timely manner.
• Collect appropriate processing fees from garnishees and periodically review outstanding debts.
• Demonstrate sound judgment, critical thinking, accuracy, and ownership while managing multiple priorities and deadlines.

Benefits

• Comprehensive benefits designed to support employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED