Garnishment Specialist - Hybrid (Atlanta, GA)

OneDigital • Atlanta, GA

1d • Hybrid

About The Position

OneDigital provides garnishment and verification of employment support for a dedicated client. The Garnishment Specialist manages and records payments, oversees business-to-business gift card orders and bulk order requests, and works across multiple systems and vendors to research and resolve issues. The role requires a customer-service mindset and delivery of “2nd mile” service. Most work can be performed remotely and is completed under supervision, with virtual support from dedicated resources and in-person support less than 25% of the time. The position must be available during the client’s service hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday. After-hours support, some holidays, and overtime may be required to meet goals or guidelines.

Requirements

• At least 2 years of experience related to garnishments, tax levies, creditor garnishments, and verification of employment.
• College degree required.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Technology savvy.
• Excellent listening, speaking, and writing skills.
• Highly organized and process-driven.
• Reliable transportation and punctuality.
• Willingness to welcome change.

Nice To Haves

• A consistent work style, patience, and a desire to help others.
• Ability to develop specialized skills and think objectively and analytically.
• Ability to work independently, follow directives and standards, and pay attention to detail.
• Diplomacy and tact when handling conflict.
• A systematic approach and habit of checking work for accuracy.
• Curiosity and creativity.

Responsibilities

• Receive, research, and respond to or escalate restaurant garnishments, tax levies, creditor garnishments, and employee verification requests or services in a timely manner.
• Use systems and software to research requests and notifications.
• Complete provided documentation or prepare appropriate responses to requestors.
• Monitor the garnishment inbox.
• Research credit card disputes and challenge them with corresponding evidence.
• Mail responses to requesters.
• Communicate with staff about non-routine requests for escalation.
• Research, record, and communicate restaurant check count discrepancies.
• Assist with special projects.
• Perform additional payroll duties upon request.
• Manage and record payments and oversee business-to-business gift card orders and bulk order requests.

Benefits

• Eligible employees are offered health, wellbeing, retirement, and other financial benefits.
• Paid time off.
• Overtime pay for non-exempt employees.
• Learning and development programs.
• Reimbursement of job-related expenses under company policy.
• Employee perks and discounts.
• Some roles may be eligible for variable compensation, commission, and/or an annual bonus based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time