Inventory Specialist

Walgreens•Pensacola, FL

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory practices and standard operating procedures, including front-end and pharmacy operations. The role supports pharmacy inventory management and oversees receiving, counting, ordering, returns, pricing, on-shelf availability, planogram accuracy, inventory reporting, and asset protection. It also helps ensure accurate on-hand balances and pricing, manages claims for delivery discrepancies and damaged goods, and maintains inventory records and required documentation. The position supports customer service, team coaching, package delivery and pickup activities, and—in designated stores when serving as leader on duty—store opening and closing, point-of-sale activities, and resolution of customer issues. Pharmacy-related work is performed under the supervision of the pharmacist-in-charge. The specialist completes company training and e-learning, and obtains and maintains any pharmacy license or certification required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
A valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures for the entire store, including front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related inventory activities under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and coordinate use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection techniques, and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open and close the store in the absence of store management, complete required system start-ups and cash handling, and ensure the floor and stockroom are ready for the business day.
Greet customers, offer assistance, model customer-service practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while the vendor is present, take appropriate action on delivered or missing scheduled receipts, and open tickets to correct inaccurate orders.
Verify pharmacy shipments and complete or verify daily posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform necessary tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for applicable departments, including scan outs, returns, disposals, call-ins, and vendor returns before expiration.
Complete pharmacy recalls, vendor returns, damaged salvage returns, excess inventory returns, and applicable interstore pharmacy transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws governing regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the assigned POS system and handle scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety training, and obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' inventory-system capabilities; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.