Inventory Specialist

Walgreens•Williamstown, MA

13d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, on-shelf availability, and related inventory systems and records. It also supports asset protection and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and perform related startup, cash-handling, cashier, and readiness duties. The role engages customers and models customer-service best practices. It coaches team members on inventory processes, package delivery activities, and store systems, and communicates assigned tasks and concerns to management when serving as leader on duty. The position includes completing inventory and pricing operations; maintaining accurate on-hand counts and inventory compliance; supporting physical inventory; keeping counters and shelves clean and merchandised; attending company training; and obtaining and maintaining a state-required pharmacy license or certification.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and manage receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate the proper use of reports and system applications that affect on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques, and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store when management is absent, completing required system startups, cash handling, cashier duties, and floor and stockroom readiness.
Engage customers, offer assistance, and, when leader on duty, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate receiving actions, contact vendors about undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify and complete pharmacy shipment postings and order processing, conduct necessary tote audits, and report shortages or damaged products.
Complete the end-to-end On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan outs and scan-out returns.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls and returns, facilitate applicable excess-inventory returns or interstore transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update designated pull-and-quarantine item on-hands and place items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and systems for received products, and organize invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy, and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, package returns, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales on the POS system and handle related records, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional activities and tasks as assigned.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members' capabilities with inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.