Inventory Specialist

Walgreens•Kenmore, DE

19h•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory reporting, and asset protection. It also manages claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform the associated systems, cash-handling, cashier, and readiness tasks. The position delivers customer service, coaches team members in inventory processes, and completes extensive front-end and pharmacy inventory activities. These include receiving and verifying deliveries, processing orders and returns, maintaining accurate on-hand quantities and records, completing pricing tasks and claims, preparing for physical inventory, and supporting package delivery and pickup programs. Pharmacy work is performed under the supervision of the pharmacist-in-charge. In designated stores, the specialist may serve as leader on duty, address customer issues, assign tasks, and perform point-of-sale responsibilities. The specialist attends company training and e-learning, maintains any pharmacy license or certification required by the state, and communicates between management and non-management team members. The role requires six months of prior Walgreens experience for internal candidates or one year of prior retail experience for external candidates, English fluency (except in Puerto Rico), schedule flexibility including evenings and weekends, attention to detail, multitasking ability, and the ability to identify and resolve operational issues. Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate is preferred.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related activities under the pharmacist-in-charge’s supervision.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and use inventory reports and system applications to support accurate on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management, complete required system start-ups and cash-handling duties, and prepare the sales floor and stockroom for the business day.
Greet customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are present, verify physical receipt, follow up on undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Verify pharmacy shipment postings and complete or verify pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship order postings; conduct necessary tote audits and report shortages or damage.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan outs and scan-out returns for subscribed departments and pharmacy.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, excess-inventory returns, and applicable interstore pharmacy transfers.
Verify pharmacy and prescription claims postings; complete price changes, markdowns, markdown deletions, signage, and other required pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands for designated pull-and-quarantine items and place items in the designated holding area.
Maintain accurate on-hand quantities in basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations for inventory activities.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; learn and use store systems and equipment.
Assist and coach the store team on package delivery tasks, including package scans, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, communicate tasks, report disciplinary issues and customer complaints to management, and perform assigned point-of-sale duties, including sales registration, returns, refunds, voids, cash drops, and change provision.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training and complete e-learning modules, including safety training; obtain and maintain pharmacy licensure or certification as required by the state.
Complete additional activities and tasks as assigned.