Inventory & Quality Assurance Supervisor

Genuine Parts Company•Lebanon, TN

12d

About The Position

The Inventory Control and Quality Assurance (ICQA) Supervisor manages and oversees inventory control policies and procedures at a distribution center. The role supervises inventory teams and collaborates across departments to support quality assurance and other initiatives. It uses standard procedures, inventory tools, and systems to improve inventory management efficiency, quality, and accuracy through tracking, analysis, auditing, and reporting. The supervisor leads and develops associates, supports accurate inventory levels and fill rates, and drives continuous improvement in inventory accuracy and efficiency. The position also includes physical warehouse work and requires following safety protocols while performing tasks such as lifting, moving materials, accessing elevated storage areas, and operating warehouse equipment.

Requirements

At least 1 year of experience in a distribution center or similar environment.
Ability to teach, train, influence, and collaborate across internal departments to support policy adherence and continuous improvement.
Organizational and problem-solving abilities, attention to detail, and a proactive approach to challenges.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Strong verbal and written communication skills.
Commitment to integrity and professionalism, supporting team members and delivering for customers.
Ability to lift and carry objects typically weighing 25 to 50 pounds or more, depending on duties.
Ability to push and pull carts, pallet jacks, or other equipment loaded with materials, including heavy loads over distances or ramps.
Ability to stand and walk for extended periods, often for the duration of a shift.
Ability to bend, stoop, squat, and reach to retrieve items at various heights and angles.
Ability to climb ladders or stairs and work at heights, including open floor mezzanines, while following safety protocols.
Ability to operate warehouse equipment such as forklifts, pallet jacks, and order pickers; applicable roles may require equipment certification or training.
Manual dexterity to handle small objects, operate machinery controls, and perform precise tasks.
Ability to perform repetitive tasks safely throughout a shift.
Physical stamina to work in a fast-paced environment and meet productivity targets; work may involve long hours, weekends, or overtime during peak periods.
Commitment to following warehouse safety protocols and guidelines.

Nice To Haves

At least 2 years of experience in a distribution center or similar environment.
At least 1 year of proven managerial experience and/or experience leading teams.
Proven experience performing quality functions such as inspection, control, assurance, and audits.
Lean Six Sigma and project management skills.
Proficiency with relevant tools and technology, including MS Office, Promapp, Power BI, and Visio.
Customer-centric approach and strong task execution.
Interest in data and analysis, with the ability to provide clear insights.
Passion for solving complex challenges.
Comfort influencing others, leading teams, managing stakeholders, gaining leadership buy-in, and communicating clearly.
Test-and-learn mentality and an agile approach to improving team products.

Responsibilities

Supervise and perform physical inventory counts during scheduled inventories.
Measure and report KPI performance, including trend analyses, improvement plans, and suggestions.
Manage distribution center inventory write-off tasks according to stated procedures.
Manage the inventory team, including scheduling and assignments.
Train, support, and develop associates involved with inventory, including new hires.
Ensure adherence to policies and best practices, and communicate expectations in accordance with company policies and procedures.
Lead continuous improvement efforts for inventory accuracy and efficiency.
Provide guidance for inventory analyses and standard operating procedures (SOPs).
Ensure inventory levels are accurate to maximize fill rates.
Perform stocking reconciliations and address discrepancies.
Reconcile incoming shipments, including freight shipments and returns.
Implement inventory control systems and practices.
Perform audits related to inventory accuracy and claims integrity.
Inspect operational procedures to ensure adherence to policies and procedures.
Interact with management daily to identify and address issues and opportunities.
Work to minimize financial loss related to theft, vandalism, and inventory shrink.
Communicate proactively to motivate and inspire others.
Focus on outcomes and customer success, make balanced decisions, and think strategically.
Develop high-performing teams through inclusive leadership, feedback, talent development, and trust-building.