Interpreter Coordinator

Mass General Brigham • Boston, MA

4d • Onsite

About The Position

The Interpreter Coordinator monitors, triages, and dispatches requests for medical interpreters under the direction of the Senior Manager of Operations. The role prioritizes requests and allocates interpreter resources efficiently to support patient outcomes, while educating and working with hospital staff on effective use of available interpreting modalities. The coordinator works in accordance with office and hospital policies, including patient confidentiality and informed consent requirements, as well as national professional standards and the Code of Ethics.

This onsite position is based at Massachusetts Eye and Ear Infirmary. It is a customer-focused, service-oriented role requiring strong organization, sound judgment, independent thinking, communication skills, and the ability to work within a team and with limited supervision. The position works Monday through Friday, 7:30 a.m. to 4:00 p.m., for 40 scheduled hours per week.

Requirements

• High school diploma or GED.
• Strong organizational skills and sound judgment.
• Ability to work independently under limited supervision.
• Excellent communication skills.
• Ability to work within a team environment.
• Professional, service-oriented approach.
• Ability to type and use a PC with alertness and manual dexterity.
• Professional business attire is required.
• Able to push 10–15 pounds; occasional lifting and carrying of 20–35 pounds are listed in the physical requirements.

Responsibilities

• Coordinate daily scheduling workflow and work with the supervisor to ensure staffing levels meet request volume.
• Evaluate and coordinate needs for services from outside agencies.
• Serve as the primary intake resource for new interpreter requests.
• Support medical interpreters and assign duties to help ensure smooth operations.
• Maintain the Virtual Visits schedule and assign interpreters to those encounters.
• Track vendor attendance and assignments.
• Work proactively toward deadlines, goals, and activities to maximize outcomes.
• Contribute ideas and explore process improvements and new opportunities for departmental participation.
• Respond to urgent or last-minute interpretation requests.
• Analyze interpreter needs throughout the day and assign in-person, video, or telephone interpreting resources.
• Use Epic to assign resources to patients, document interpreter requests and relevant information, and create schedules for staff interpreters.
• Represent Interpreter Services in a customer-focused manner by promptly responding to calls and emails, finding answers and resources, solving problems, and seeking assistance when needed.
• Coordinate and assist with special projects for the Supervisor.
• Distribute reports, statements, and information in accordance with departmental procedures, including handling highly confidential and sensitive information.
• Attend departmental meetings as needed, take minutes, and coordinate follow-up actions.
• Establish, maintain, and revise record-keeping and filing systems.
• Provide data entry for various projects.
• Perform other activities and duties as assigned.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED